Senior Director, Total Rewards & People Operations

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce’s mission is to help customers sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

We are seeking a Senior Director, Total Rewards & People Operations, who will be responsible for the overall strategy, leadership and success of the company’s Global Total Rewards and People Services teams. In this role, you will develop and drive our global rewards and people services strategies and initiatives. You will partner closely with leadership, the broader People Experience team and cross-functional stakeholders to develop and implement proactive, streamlined programs and solutions that help BigCommerce to attract and retain amazing talent.   This role reports to the SVP, People and is hybrid if located near our offices in Austin, Texas or San Francisco, California or is otherwise remote.

What you’ll do:

• Lead, develop and mentor a global team of rewards and people services professionals, fostering their growth and development, and ensuring they provide high-quality support to the organization

• Develop, drive and deliver strategy, annual roadmap, calendar and project timelines for key cycles related to Rewards & People Services

• Ensure that programs, procedures and processes are effectively communicated company-wide and understood through a variety of education and communication methods

• Stay current on industry trends and best practices in total rewards and people operations, and make recommendations for continuous improvement.

• Build solid relationships with stakeholders, and leaders across the business in order to both advise and anticipate needs. Collaborate with cross-functional People Experience partners including Talent Management, Finance & Accounting, Legal, IT and HRIS.

• Inform initiatives across all HR operations you lead all aspects of. 

• Provide strategic consultation services to the international expansion team with regards to planning for new locations.

• Lead the evaluation, selection and management of third-party vendors for rewards and people services.

• May perform other related duties as required and/or assigned

Rewards: 

• Develop, implement, and lead a comprehensive total rewards strategy that aligns with the company's business goals and ensures competitive and fair compensation practices that support employee attraction and retention.

• Oversee the design, implementation, and administration of compensation and benefits programs, ensuring they are competitive, compliant, and meet the needs of our employees.

• Oversee all aspects of compensation programs, including  job architecture, salary structures, bonus plans, long term incentives, recognition programs and other incentive programs

• Oversee executive compensation, support the Board of Directors Compensation Committee and manage the relationship with the Committee’s outside compensation consultant.  Manage and administer executive compensation programs, including salary, bonuses, and long term incentives.

• Monitor effectiveness of compensation and benefits policies, guidelines and procedures; recommend plan revisions as well as develop new plans that are market competitive, cost effective and consistent with developing and maintaining a high performance culture

• Ensure that all compensation & benefits practices adhere to local and inte