Payments Associate - Bank Operations

Summary:                                                      

The payment areas include ACH, Wire and other real time payment channels.  The payment areas handle processing of payment receipt and delivery for all customers. The primary responsibilities include handling the flow of transactions and work to ensure proper and timely posting of payments. The payment area strives to provide excellent internal and external customer support for existing consumer and business accounts.

 

The Payments Associate performs a variety of routine daily tasks including processing payment transactions, reviewing reports, and assisting with reconciliation duties.  Responsible for providing internal customer support to all branches, treasury management, corporate banking, and lending personnel concerning questions in regards to payment processing. This position must work collaboratively with all departments within the organization.

 

Essential Function:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned training in a timely manner.

 

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Provides customer service via phone, mail, and email for payment processing.

Works in a queue based environment and handles the tasks as received.

Reviews and processes payment requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems.

Performs transactions within associated compliance requirements.

Analyzes transactional risk and reasonableness in accordance with bank guidelines. If any concern, escalate to management.

Other job duties and/or responsibilities assigned with or without prior notice.

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Other Skills and Abilities:

Must be detail oriented and have good organizational skills.

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

Ability to communicate effectively with customers or employees in writing, in person, or via telephone.

Ability to handle workload pressure and deadlines.

Ability to work independently.

Ability to maintain confidentiality.

Team player with a positive outlook.

 

Computer Skills:                   

Demonstrated proficiency in basic computer applications such as Microsoft Office.

Knowledge of FIS IBS Insight and payment processing applications preferred.

Ability to learn payment processing systems.

 

Language Skills:                                           

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Capacity to understand reports, business correspondence, and procedure manuals. Ability to effectively communicate information and respond to questions from other employees, customers, and the general public.

 

Mathematical Skills:                                                 

Ability to calculate figures and amounts such as discounts, interest, commissions, and volume. Ability to complete basic bookkeeping functions.

 

Reasoning Ability:                                                    

Ability to solve practical problems and deal with a variety of concrete variables in situations where only