FLEX Technical Manager- Ops

This is a temporary position.  

JOB SUMMARY

 

Delivers projects on time, within budget, while meeting Marriott’s expectations. Plans, directs and coordinates activities pertaining to technology projects, on an enterprise level or for a major systems implementation program with multiple releases and work streams. Verifies project goals are accomplished and in line with business objectives. Responsible for managing the team that develops and carries out internal information technology projects. Shares responsibility for planning, directing, and coordinating activities pertaining to technology projects for systems and platforms.

 

CANDIDATE PROFILE

 

Education and Experience

 

Required:.

·      10+ years’ experience in information technology project management across diverse application areas and technologies.

·      10+ years’ experience in leading project teams and implementing enterprise application packages in distributed environments

·      Undergraduate degree, equivalent experience, or certification

·      10+ years or more years of proven success in an operations management role

·      Strong skills in budget development and oversight

·      Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

·      Proficiency in conflict management and business negotiation processes

·      Knowledge of business productivity software and an aptitude for learning new applications.

·      Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.

·      Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

·      Partner with cross-functional teams to improve proprietary tools and systems.

·      Work closely with legal and safety departments to ensure that activities remain compliant.

·      Oversee artifacts, SOPs and inventory of the applications.

·      Conduct budget reviews and report cost plans to upper management.

 

 

Preferred:

·      Graduate degree.

·      Scum and Kanban experience

·      Project Management Certification, Certified ScrumMaster, Certified Product Owner, or Certified Scrum Professional with active experience in serving in this capacity

·      Experience working in highly-complex and fast-paced environments

·      Agile Team Participation

·      Agile Coaching Experience

·      Atlassian (JIRA/Confluence) experience

·      Ability to speak in front of large audiences and facilitate large, multi-day ceremonies.

·      Demonstrated record of managing internal and external projects from inception to successful implementation.

·      Solid understanding of current technologies with the ability to develop and deliver projects using leading edge technologies.

·      Ability to align change management strategies with project.

·      Skilled in conceptualizing creative solutions, documenting them, and presenting/selling them to senior management.

·      Highly developed oral and written communication skills.

·      Extremely high level of analytical ability to resolve complex and difficult issues.

·      Very high level of interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment.

 

CORE WORK ACTIVITIES

 

Project Leadership

·      Facilitates the work by the team(s) on a project-by-project basis.

·      Identifies and deploys resources required for projects. Escalates gaps.

·      Functions as escalation to project teams to resolve issues.

·      Maintains tools and dashboards to track commitments towards delivery goals.

 

Managing Projects and Policies

·      Performs Information Technology (IT) project planning, including identifying and developing goals, strategy, staffing, scheduling, identifications of risks, contingency plans, allocation of available resources, and deliverables to meet business need.

·      Serves as liaison with business unit, Technology Product team, Shared Platforms team, Security team, and Infrastructure delivery team.

·      Develops high-level business requirements including cost estimate for a project to determine whether the project is justified.

·      Identifies and schedules project deliverables, milestones, and required