Agent Database Administrator 1

Agent Database Administrator 1 - Santa Ana, Costa Rica 

Are you ready to use your analytical skills, eye for detail, and business acumen? Looking to unleash your potential in a global business that’s redefining the financial services sector? Join Western Union as an Agent Database Administrator 1. 

Western Union powers your pursuit. 

We are looking for someone who would be part of the European Regional Operations Centre (EUROC) Agent Implementation team responsible for maintaining the consistency of databases as an Agent Database Administrator in Western Union. 

Role Responsibilities 

• Play a key role in maintaining the consistency of databases amongst Western Union and central banks. 

• Carry out complex and critical work that has a direct impact on our operations. 

• This position has the responsibility for processing within ‘Standard Response Times’ (SRTs) and according to ‘Standard Operating Procedures’ (SOPs) location-related requests submitted by internal and external customers. 

• Must comply with high accuracy levels, independency, pro-activeness, responsibility, sense of urgency and reliability to ensure the correct application of standard configurations, as well as security and control policies for specific agents, countries and regions. 

• Detects, correct, or escalates errors or inconsistencies in already existing records in order to actively contribute towards ‘database integrity’. 

• Provides high quality support to ‘Field Operations Teams’ and other WU departments, by properly handling their requests, creating specific queries/reports, providing ‘SME’ coaching, and foreseeing possible issues, which must be prevented. 

• Provides daily feeds to crucial online location applications such as DSS Dashboard (consulted by WU Sr. Management), “westernunion.com”, ARS, Payment-solutions.com (Commercial), and Agent Portal websites. 

• Detects and defines improvements on departmental procedures and tools. 

• Handles database upload and maintenance tasks such as adding, modifying, deleting operators, authorized operators, terminals, location general info, hours, downloadable files, limits, hours. 

• Adds new locations, processes Agent Portal requests, FX manual rate updates, and is capable of processing massive requests to create and update location data. 

• Carries out higher complexity tasks such as SubAgent management. 

Role Requirements 

• Degree in exact sciences or business administration. 

• Availability to work between 07:00 am and 16:00 pm 

• Confident working with AS400, WUAMS, IBIS, and AgeOne databases. 

• Knowledge of database design or administration, technical support, or software development. 

• Fluent English speaker and a clear communicator. 

• Awareness and understanding of security and control policies for specific agents, countries, and regions. 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Costa Rica- specific benefits include: 

• Asociación Solidarista 

• Paid time off including extended maternity leave. 

• In house company doctor services 

• Continuing Education