IT Analyst, Corporate New York

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Mental Health Support and Services
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

 

Information technology (IT) technicians maintain computer systems, provide technical support, and teach their clients the basic skills they need to operate newly installed programs.

 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• all user access to multiple systems including Azure Active Directory, SharePoint, Micros, etc.
• and responding to support tickets through a ticketing software on client issues
• remote and on-site desktop and notebook technical support, diagnose and resolve any issues, and provide training and guidance to all end users on both Windows and Mac OS
• on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact
• end users are trained on all relevant systems and ongoing training needs are assessed and addressed in a timely manner.
• analyze, troubleshoot and repair all hardware and computer peripherals.
• maintain, upgrade or replace hardware and software.
• with users regularly throughout the issue resolution process to ensure smooth communication.
• up-to-date information to end users in response to specific inquiries.
• notification to IT Administrators regarding potential issues as they arise.
• and assist IT Administrators in the development, delivery and implementation of training materials.
• the users’ advocate to IT Management and the IT Managements’ advocate to the end users.
• IT Administrators in backup/recovery procedures.
• asset and inventory control of computers, hardware, software and peripherals.
• IT Administrators and IT Director in any special projects and assignments as directed.
• POS hardware and ensure all venues are fully prepared for operations daily
• in an on-call rotation schedule
• and/ or complete additional tasks as assigned

 

 

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma or equivalent
• Hospitality experience a plus
• Proof of eligibility to work in the United States
• Valid Driver’s License
• Must be eligible to obtain a Passport for international travel.
• 21+ years of age
• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
• 5+ years of experience in computer systems or corporate IT support preferred
• CompTIA A+ preferred
• Experience with workstations, cell phones, printing systems, hardware and software repairs
• Experience with Lan/Wan support
• Good verbal and communication skills

 

 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

 

Must have strong problem-solving skills

• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers,