Analytic Field Trainer - Colorado

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The Position

Analytic Field Trainer - Colorado

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.  Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity:

The Analytic Field Trainer partners with Training and Development, Roche Support Network, Implementation Planning and Support, and Sales management to identify key accounts and needs to deploy targeted training for laboratory staff before and after go-live. Acting as the field training subject matter expert for systems and complete customer solutions in support of Roche product portfolios (i.e. chemistry, immunology,  IT solutions), creating training plans, and providing training support to customers. The position requires specialized knowledge, independent judgment, and the ability to adapt procedures to meet Customer requirements. 

The Analytical Field Trainer will Conduct Customer Training: Train key operators on Roche solutions, including equipment, applications, and IT products primarily on-site.  Develop Training Plans: Collaborate with leadership to create educational goals and technical specifications, ensuring programs are relevant and business-focused.  Provide Technical Expertise: Support pre- and post-sales activities, using in-depth product knowledge to meet customer needs and resolve issues.  Maintain Training Standards: Ensure consistency in training execution and share best practices with the Training and Development team.  Support Commercial Activities: Promote Roche solutions, identify new opportunities, and provide leads to the sales team.  Maintain and continuously improve the quality system and achieve quality objectives through daily actions.

​Key Roles & Responsibilities:

• Customer Training: Conducts tailored training for Roche solutions, including equipment, applications, IT products, and systems. Provides on-site training and re-training as needed.

• Collaboration and Curriculum Development: Works with leadership to set educational goals and technical specifications. Partners with management and technical resources to ensure relevant programs. Develops and evaluates training needs, creating a comprehensive curriculum.

• Training Design and Feedback: Designs training activities, gathers feedback from customers and field teams, and provides recommendations to managers to inform product development initiatives. Maintain feedback, look to Training & Development peers to enhance employee and customer training curriculums. 

• Pre and Post-Go Live Training Support: Offers expertise during installation, implementation, and maintenance of solutions. Assesses customer needs and provides technical support to commercial staff and customers. Ensures training meets customer requirements.

• Customer Relations: Acts as a liaison and technical expert, resolving complex issues. Maintains positive relationships with customers, sets training requirements, and promotes Roche. Ensures training standards are consistent and shares best practices.

• Quality Standards: Maintain and continuously improve the quality system and achieve quality objectives through daily actions. Maintain Training Standards by ensuring consistency in training execution and share best practices with the Training and Development team.

Location/Travel: 

This is a field-based role and the territory is Colorado. The primary focus is Colorado and the ideal candidate to live within the greater Denver area.

Overnight travel requirements are estimated up to 30-40% as needed and may include travel to Indianapolis headquarters or within other territories as needed. Must be willing and able to travel overnight for up to 4-6 weeks at a time outside of the immediate area.

Who You Are:

• Bachelor’s degree in a related discipline or equivalent education and work experience

• 5 years of progressive experience within the diagnost