Assistant Director, Student Aid Operations

Job Description:

Reporting to the Director of Student Aid Operations, the Assistant Directors for Student Aid Operations is responsible for maintaining day to day operations of core student financial aid functions, quality assurance, and internal customer service across all areas of Berklee.

​Capabilities Required (Experience, Education, Know-How, Skills)

• Bachelor’s degree preferred

• 3+  years of financial aid experience, particularly in a highly automated environment

• Strong knowledge of federal and state financial aid statute and regulations, as well as institutional financial aid policy

• Experience and expertise with student information systems, office automation and communication tools, and the ability to use such systems and tools to optimize office efficiency and communication flow to students and the entire Berklee community

• Excellent verbal communication skills

• Strong written communication skills

• Demonstrated organizational skills

• Ability to meet deadlines, prioritize and work on multiple projects simultaneously with great efficiency and attention to detail

• Ability to establish and maintain staff performance indicators

• Problem solving skills 

• Must be a self-starter who works well with others in a team-oriented environment.

• Ability to work independently 

• Demonstrated analytical decision making

  

Use of Capabilities (Illustrated by Typical Activities)

• Oversee state grants programs, including certification and reconciliation 

• Manages the reconciliation, reporting, and operation of the Federal Direct Student Loan Program, in accordance with college policies and procedures, utilizing Common Origination & Disbursement and PowerFAIDS. 

• Perform Quality Assurance review on Institutional awards in conjunction with Admissions before release to students

• Perform Quality Assurance review on Federal Student Aid Awards before release to students

• Certify private loan applications 

• Management of FAFSA & CSS Profile application imports into PowerFAIDS database 

• Accountable for federal and institutional aid disbursement using PowerFAIDS. 

• Provide internal customer service to campus constituents who serve students, to provide financial aid information to help resolve student inquires
   

This position is eligible to work a hybrid schedule (3 days in the office/2 days work from home) after initial training period has been completed.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

 

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berkle