Meetings & Events Global Strategic Account and Operations Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

*Only Applicants who can work full-time onsite in New York City will be considered*

The Meetings & Events Global Strategic Account and Operations Manager (AM/OPS Manager) is an innovative leader at Amex GBT Meetings & Events, responsible for retaining and driving incremental revenue and driving operational excellence for a dedicated client. The primary focus is to develop and expand client relationships and operational excellence to retain, grow and ensure profitability for assigned client while driving innovative, revenue-focused solutions and ensuring service delivery.

What You'll Do

• Implement the revenue growth strategies to drive incremental revenue through a combination of increased meetings, premium product revenue, advisory consulting, supplier relations initiatives and meetings management.
• Research the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.
• Drive strategies crafted to increase revenue and drive customer behavior at a scalable level.  Work with leaders to implement new and build ways to grow the business.
• Possess an in-depth understanding of key business drivers, organizational culture, and the competitive position of the client, understanding broad issues and the competitive landscape when driving sales strategies.
• Build, maintain, and expand relationships with internal business partners across the B2B organization, using key partnerships within Client Servicing, Business travel partners and Advisory/Consulting services, to drive growth and the implementation of innovative, value account solutions.
• Lead the global efforts of assigned client, which includes guiding the regional market leads in their efforts to support the client global goals/initiatives.
• Lead expansion efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving expansion of premium revenue.
• Growing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute to our clients.
• Leading business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts.
• Improve the Amex GBT value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.

What We're Looking For

• Must have 3 to 5 years of global account/client management experience with a focus on M&E Operations, i.e., SOP creation, meeting technology knowledge (Cvent), SLA management.
• Deep global M&E subject matter expertise with demonstrated track record of driving growth, leading a service focused operation, handling a P&L, and crafting a destination for talent.
• Previous leadership experience at Regional / Local Operational and/or Commercial M&E
• Experience of multiple industry clients and account types (Dedicated, Designated, Variable Labor, Commission Retention, etc.)
• Keen ability to communicate Amex GBT’s value proposition up to and including the “C Suite”.
• Shown innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and sourcing/planning/attendee leadership skills.
• Strong financial skill and analytical attitude required to use the key drivers of profitability.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
• Onsite role in the client office – Midtown NYC

     

Location

New York, New York, United States

     

     

The US national annual base salary range for this position is from $70,000 to $140,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for either our