Parts Counter Sales Associate - Ft. Thunder Harley-Davidson

RideNow Powersports - Ft. Thunder Harley-Davidson is looking for a Parts Counter Sales Associate who’s ready to deliver top-tier service.

What You’ll Do:

• Assist customers and technicians in identifying the correct parts to meet their needs
• Provide excellent customer service in person and over the phone
• Accurately enter and manage customer and inventory information
• Receive, stock, and organize incoming parts
• Maintain clean, well-organized displays
• Keep customers updated on orders and ensure satisfaction
• Take on additional tasks as needed

What You’ll Do:

• Accurately look up part numbers and research alternatives for unavailable or backordered items

• Build parts estimates and pick tickets for service department repair orders

• Support technicians and service writers by pulling, organizing, and cashing out parts as needed

• Track, organize, and maintain special orders and layaways for service jobs

• Keep the parts-to-service area clean, efficient, and well-organized

• Communicate effectively with service advisors and managers regarding parts availability, backorders, and timelines

• Ensure timely and accurate parts fulfillment to maximize technician productivity and customer satisfaction

• Complete tasks as assigned
  

Qualifications

What We’re Looking For:

• 1+ year experience in parts retail (dealership experience preferred)
• Familiar with inventory systems and POS software preferred (CDK, Lightspeed, etc.)
• Strong communication and problem-solving abilities
• Detail-oriented with a willingness to learn and grow
• Must be able to stand for extended periods of time
• Must be able to lift up to 50lbs
• Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.  
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Why Join RideNow?

• Medical, dental, and vision insurance 
• Employer paid life and short-term disability insurance
• Employee discounts

All applicants must pass pre-employment testing including background check, MVR, and drug screening.

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