Client Manager

Company Description

REFID251453

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. The NIQ Retail Analytics team is looking for a Client Manager to aid in supporting client needs and strategically managing client relationships across a portfolio of accounts. This is your opportunity to work with world-class data assets and delivery value at a massive scale!

NIQ's Retail Analytics Client Engagement Team works with companies to provide insights and thought leadership.  Our work helps clients set pricing strategies, introduce new products and determines what products you ultimately see on the shelf and online. Our Client Engagement team members are experts within their categories and NIQ solutions and are viewed as trusted partners by our clients.

Remote based role based in the US. Candidates must be physically located within the US.

Job Description

Working under the guidance of an Associate Client Director, the Client Manager will contribute to the overall client satisfaction, team success, and technical platform capabilities. A strong candidate will proactively maintain and grow relationships with existing clients, train client and internal users on how to use our applications, and proactively identify ways for clients to use NIQ solutions to answer their relevant business questions.

Responsibilities:

• Become familiar with NIQ Retail Analytics database content, processes, and frontend applications, and ensure data quality in collaboration with our backend data delivery team.
• Train retailers on how to use NIQ data and dashboard solutions to execute pricing, promotion and assortment decisions.
• Lead client teams through designing, selling, executing and presenting analytic studies to meet client’s research objectives.
• Penetrate and establish enduring client relationships with senior decision makers at clients by demonstrating on-going value by driving client outcomes.
• Ensure pro-active insights and action oriented solutions are delivered to clients.
• Grow and develop with a team responsible for delivering against client commitments.
• Accountable for driving account renewals and overall portfolio value to meet revenue goals.
• Identify opportunities to collaborate across NIQ teams and uncovers sales opportunities with clients.

About you

You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work. You make data applicable and interesting for your clients, and mold it into a story that flows, drives outcomes that have actionable results.  You confidently drive winning outcomes that meet strategic client objectives.  You are someone who values working on a diverse, inclusive team. 

Qualifications

• 4-8 years of experience in within the Retail/CPG/Manufacturing industry.
• Strong project management skills with demonstrated strength in maintaining positive client relationships in complex situations & resolving client issues.
• Demonstrated mastery in data analysis along with "story-telling" abilities.
• Highly proficient in a variety of software solutions and digital technologies. including SQL, Google Suite, and Microsoft applications including Excel and PowerPoint.     
• Strong analytical, logic, deductive reasoning, problem solving and critical thinking skills.                    
• Skilled & polished communicator, including group presentations and proposal writing. 
• Ability to sell NIQ solutions that help our clients meet strategic goals.  
• Able to work collaboratively with internal & external teams.
• Strong sense of urgency and accountability to drive client outcomes. 
• Bachelor's degree required.   
• People management, training, development experience preferred.

Additional Information

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental and vision).
• Flexible spending accounts and Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringin