Experienced Implementation Analyst

Managing pricing and rebates shouldn’t be a hassle. Enable’s intelligent platform is built for the speed of today’s market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management. After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry. Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.
Job Summary
As an Experienced Implementation Analyst, you will be a member of our Customer Success (CS) team. You will work as part of an implementation team, alongside a Manager of Implementations, to deliver value to our customers through Enable’s software. A key element of your role will be identifying the requirements of customers and owning the configuration of solutions that fulfill these requirements. This will include delivering training to customers, validating data and providing ongoing support for the software once it has been adopted by customers. You will lead the delivery of projects for Small and Medium-Sized Business (SMB) and be a key member of the project team working with Mid-Market and Enterprise customers.

What we are asking you to do!

• Lead the implementation, onboarding and adoption of Mid-Market customers. This involves the discovery, design, configuration, testing and validation and go-live phases of the project.
• Drive implementation milestones by planning and executing tasks, being accountable for successful project completion.
• Lead Customer Success (CS) initiatives with management support, sharing expertise and mentoring team members in specific areas.
• Enhance the quality of workshops and demos within your sub-team, and independently expand your product knowledge.
• Understand customers’ change processes and apply Enable’s methodology effectively to achieve successful outcomes.
• Efficiently manage customer escalations, following the company policies and procedures.
• Lead productive customer meetings and workshops, resolving complex support tasks, and triaging incoming customer requests independently.
• Regularly updating internal tools and project plans such as GuideCx. 
• Expertly handle internal and external communications related to implementations and other initiatives.
• Mentor and offer constructive feedback to team members to support their career development.

What we are asking you to bring!

• Proven background in Customer Success within a SaaS organization.
• 1-2 years of related experience.
• Strong problem-solving skills with prompt issue identification.
• Ability to run training and onboarding for new team members.
• Track record in managing SMB customer implementations.
• Demonstrated project management competence.
• Skillful in building relationships with customers and identifying expansion opportunities.
• Experience handling large data sets and extracting relevant insights. Desirable, but not necessary, to be confident using Python, SQL or similar to quickly draw insights or manipulate data.
• Track record of understanding the capabilities of a complex product such as a Fintech SaaS solution. 
• Ability to understand the terms of complex trading arrangements.
• Capacity to drive process improvements for successful customer implementations.
• A proactive attitude to identify other areas to support across the team.

Total Rewards:
At Enable, we’re committed to your professional development and growth. During the interview process, we assess your level based on experience, expertise, and role scope, aligning it with our compensation bands. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.
Salary/OTE is just one component of Enable’s Total Rewards package. Enable is committ