Senior Manager, Partner Success

About Boulder

Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care.

We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers and peer recovery specialists—who deliver personalized treatment, including medication for opioid use disorder (MOUD) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most.

Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward.

About this role

As Senior Manager of Partner Success, you’ll own Boulder Care’s post-sale payer partnerships and ensure contracts are executed successfully over time. You are the steward of account health — translating contract requirements into operational reality, maintaining trusted relationships alongside Sales, and ensuring Boulder consistently delivers on its commitments.

You’ll partner closely with the Payer Sales team, who lead strategic relationships, pricing, renegotiation, and commercial strategy. Partner Success supports these efforts with data, insights, and relationship context, while maintaining clear ownership of post-sale execution.

This is a highly cross-functional role for a relationship-driven operator who thrives in complexity, anticipates risk, and keeps multiple account “trains” running smoothly. Payer partnerships are central to Boulder Care’s ability to scale access to high-quality addiction treatment. In this role, you’ll ensure those partnerships are not only well-managed, but deeply trusted — strengthening our impact and supporting long-term growth.

What you'll do

Account Execution  

• Maintain deep understanding of each contract & corresponding requirements
• Deliver on contractual commitments (quality metrics, retention metrics, referral coordination, data reporting, delivery of patient outcomes)
• Proactively flag risks, gaps, or expansion opportunities to Payer Sales team

Account Relationship Journey (post contract close)

• Serve as the primary day-to-day point of contact for payer partners
• Build trusted relationships with payer stakeholders in partnership with Payer Sales lead and SVP, Medical Affairs, across clinical, operational, and analytics teams
• Proactively manage issues, questions, and escalations to resolution

Quarterly Business Review Meetings 

• Schedule & lead meetings
• Compile enrollment, utilization, and performance data
• Partner with Payer Sales to align on account strategy and messaging and ensure the strategic storyline supports broader commercial goals
• Escalate renegotiation, contract change, strategic insights and relationship risks to Payer Sales team
• Recap meeting outcomes, decisions, and next steps; ensure follow-through

Enablement & Growth Support

• Ensure timely and ongoing Case Management trainings 
• Coordinate with Marketing to support enrollment marketing strategy and execution
• Share Boulder news and product updates with partners in a timely and relevant way 

Internal Organization & Documentation

• Maintain key contacts, notes, risks, and priorities
• Update Salesforce consistently
• Save account artifacts in Google Drive
• Document repeatable processes and learnings in Notion
• Listen deeply to payer feedback and share insights with cross-functional teams

What you bring

• 5+ years of experience client success, account management, partnerships, or payer-facing roles 
• Solid understanding of managed care organization (MCO) dynamics – behavioral health or Medicaid experience strongly preferred
• Experience managing complex, multi-stakeholder payer or enterprise healthcare accounts
• Strong operational mindset with the ability to translate contracts into action
• Excellent relationship-building and communication skills
• Comfort working cross-functionally and influencing without formal authority
• Exceptional organizational skills and attention to detail
• Ab