Program Coordinator - Dietary Supplements

Company Description

LGC ASSURE is a business unit within LGC Group, bound together by the core purpose of “Science for a Safer World”. INFORMED is division operating within LGC ASSURE.

Informed Sport and Informed Choice are currently our most popular global quality assurance programs with the largest number of certified products. Informed Sport is the gold standard of sport supplement testing aimed at elite level athletes and military personnel. It ensures that every batch has been tested for substances banned in sport before being released to market. Informed Choice is targeted at those weekend warriors, leading an active lifestyle who want an extra level assurance in the sport supplements that they use but do not require the guarantee that every batch has been tested prior to release.

The INFORMED brands are comprised of global testing, quality assurance and certification programs designed to make supplements safer for use. Backed by LGC Science’s over 55 years of world-class anti-doping experience, our family of programs were developed in support of LGC’s mission of “Science for a Safer World”. 

Please take a look at our website www.wetestyoutrust.com

Job Description

As an integral member of the Program Management team, the purpose of this role is to support compliance activities associated with certifications of products and sites on the INFORMED Programs, to support ongoing post-certification surveillance activities and to engage in administration of the INFORMED Programs.

The successful candidate will be playing a vital role in supporting the global industry of clean sport and safer dietary supplements.

This role is mostly remote, but we are looking for candidates who live close to Lexington Kentucky as we do have a shared office there with other LGC employees.  

• Confirm that all relevant program documentation and sample testing has been completed with satisfactory results to allow certification of products, ingredients and sites on Informed programs. Generate and issue certificates to Members upon completion of certification.
• Work closely with manufacturing sites and LGC colleagues to facilitate certification through required compliance activities.
• Track blind sampling, ensuring samples are purchased and submitted in line with program requirements.
• Assist in post-certification surveillance activities, ensuring compliance against program requirements (including manufacturer re-reviews and Member reviews).
• Assist in the management and monitoring of program non-compliance cases, working closely with colleagues and Members to achieve successful resolution.
• Work cohesively with Program Management colleagues to review Manufacturing Assessment Questionnaires (MAQs) and raw material lists against program criteria.
• Contribute to report preparation, monitoring and management of actions in relation to Informed Manufacturer site audits, attending onsite audits (with an experienced member of staff where necessary) and liaising directly with Members.
• Generate and distribute data reports to ensure internal teams are fully aware of relevant program management activities and required actions.
• Ensure full traceability of all records by following group record keeping procedures. Organize and maintain documents both in the Customer Relationship Management (CRM) database (Salesforce) and common shared drives as appropriate.
• Field basic technical and compliance enquiries from commercial and operational teams and, when requested, Members.
• Where required, perform relevant invoicing activities.

Qualifications

• Bachelor’s degree (or equivalent) in science, business or related field.
• Broad IT competence (Word, Excel, Database etc.).
• Commercial awareness (desirable, not essential).
• Strong performer with good written, verbal, and electronic communication skills.
• Well organized with acute attention to detail.
• Strong interpersonal communications skills, with the ability to collaborate with a diverse group of individuals across multiple time zones and cultures.
• Excellent time management skills – ability to multitask on numerous projects.
• Ability to identify and contribute to solutions to problems that hinder process efficiency, customer care, and program effectiveness.

Additional Information

What we offer:

• Competitive compensation 
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability, life insurance, and employee assistance program