Regional Service Director – North America
HowdenAbout the role
Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Regional Service Director – North America
Location: North America (Manhattan, New York)
Reporting Line: Head of Global Operations, Infrastructure & Support (UK Based)
Role Overview
The North America Service Director is a strategically important role responsible for the delivery of the IT support service within a region, serving users across multiple entities (Dual, Broking and Howden RE). This senior leadership position ensures that the regional hub team are providing a high quality, compliant service to all customers. The Service Director must balance the competing priorities of multiple executive stakeholders (COOs, CIOs, CEOs and HGS).
The Service Director will represent the regional businesses requirements into Group IT services, and Group IT services strategy and ways of working within the business, ensuring the businesses needs are understood, Group IT deliver against SLAs, and the hub delivers Group standard IT support. The service director is responsible for championing Group IT service into the business and delivering a scalable service at the most efficient cost.
Key Responsibilities:
IT leadership:
Lead a team of IT professionals to deliver compliant IT infrastructure and support services to all users regionally. Balance the competing priorities of the regions’ business units and country specific requirements, deploying resources in the most efficient way. Supporting the Group CISO (New York), maintain and promote awareness of emerging cyber security threats and the risks they pose to IT infrastructure and support services. Additionally, the service director will need to support Group-led, strategic initiatives as they arise, for example the implementation of the new Target Operating Model for technical services and compliance readiness programmes including SOC2 and US SOX.
Relationship management:
Build relationships in each business and entity served by the regional hub, ensure a deep understanding of the nuances of each business and their requirements while striving for consistent service delivery. Be the go-to person for all businesses in the region, representing them into Group. Ensure all resources within the hub have a shared understanding of the strategy for IT support and deliver with thi
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