Outbound Sales Representative - Small Business

Title: Outbound Sales Representative – Small Business

Reports to: Business Services & SBA Lending Manager

Supervises: None

Status: Non-Exempt

Objective

The Outbound Sales Representative – Small Business is a results-driven sales position responsible for performing a broad variety of Business Member focused sales and service-related activities that helps enrich the financial lives of our member.

This high-contact, high activity sales position requires the ability to deal effectively with Business Members and other KEMBA associates for all inbound/outbound Business Member activity that results from calls, e-mail, internet activity as well as referrals from the branch, virtual branch and other KEMBA associates. In addition to inbound and outbound activity, this position will manage a business portfolio with a focus on deepening relationships that result in business members achieving their overall financial goals.

Duties and Responsibilities

• Professionally services Business Member activity associated with loan and deposit services via outbound dialing/sales efforts:
• Executes prospecting and lead generation activity to identify and pursue opportunities through outbound cold calling, and referrals with limited out of office activities
  • Participates in other cold calling activities as assigned
  • Conducts daily contacts and weekly pre-set appointments
  • Provides accurate information for all products and services, as well as the status of all Member accounts
  • Cross-sells alternative or additional services where they best fit the Member’s needs
  • Develops and manages outbound dialing lists and strategy to effectively contact Membership
  • Appropriately onboards and builds additional product relationships with members
  • Generates business checking accounts for new and existing Members
  • Assumes primary ownership over all Member issues by accurately documenting, researching, and resolving or escalating Member issues associated with any product or service
  • Accurately documents all requests for new membership, loans, deposit accounts and ancillary services
  • Effectively organizes and prioritizes Member requests and concerns, providing outstanding member experience
  • Provides basic financial services advice to Members that promotes their and their business’s financial well-being
  • Performs business loan and new business deposit account documentation and processing that will ensure the proper creation and maintenance of Member accounts
  • Acts as liaison with back-office partners as needed to ensure timely and quality Member sales and service
  • Identifies and refers additional opportunities to sales partner experts in Wealth, Mortgage and Branch as well as senior commercial services associates when opportunities are outside of one’s lending authority
• Meets or exceeds all sales, service and productivity goals established for this position
• Registers with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintains and renews the registration in addition to completing related compliance training as directed by KEMBA
• Maintains an up-to-date status of all sales behaviors, pipelines and results with routine reporting to management
• Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
• Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
• On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
• Relates to others beyond giving and receiving instructions:
  • Communicates with coworkers or peers without exhibiting behavioral extremes
  • Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
  • Responds appropriately to feedback from supervisor
• Performs other duties as assigned

Required Qualifications

• High school diploma or equivalent education and experience
• Prior small business, phone or platform sales experience preferably in a banking environment
• Prior experience in a customer service role
• Strong organizational skills and attention to detail
• Must value a high degree of accuracy and speed
• Professional demeanor
• Effective communication skills

Desired Qualifications

• Prior experience in a financial/banking institution

Physical Demands

The physical demands listed below represent those neces