Customer Account Associate

<p><b>The <span>Opportunity:</span></b></p><p></p><p><b>What we’re looking for </b></p><ul><li><p>Experience in similar position required, preferably in multinational large organisations</p></li><li><p>Possesses proven problem-solving skills</p></li><li><p>Very good English (min. B2)</p></li><li><p>Excellent communication and telephone skills</p></li><li><p>Must be customer-focused</p></li><li><p>Practices attentive and active listening</p></li><li><p>Possesses organization and time management skills</p></li><li><p>Teammate with the ability to work independently</p></li></ul><p></p><p></p><p><b>Who you are </b></p><ul><li><p>Pro-active, highly motivated</p></li><li><p>Customer centric, stress resistant and assertive</p></li><li><p>Eager to learn and social</p></li></ul><p></p><p></p><p><b>How you will thrive and create an impact </b></p><ul><li><p>Be available for customers by phone/mail/chat</p></li><li><p>Order management: registration, requirement and feasibility checks, communication to customers</p></li><li><p>Open order management: link with internal departments as QA, Supply Chain, Product Management and Manufacturing to fulfill customer requirements</p></li><li><p>Proactive communication with customers on any changes for order fulfillment</p></li><li><p>Receive and process complains</p></li><li><p>Support activities and campaigns</p></li><li><p>Provide customers with information regarding products, services, prices and delivery times</p></li><li><p>Handle reservations and contracts</p></li><li><p>Responsible for invoicing activities, orders &amp; shipment tracking</p></li></ul><p></p><p></p><p><b>Why Avantor?</b></p><ul><li><p>You get to work in a dynamic, innovate environment in a team that enables each other to grow and develop</p></li><li><p>You will work in a diverse position with the opportunity to learn a lot of new skills and to establish both a strong experience and network</p></li><li><p>You get to work in an environment that really invests in your development by offering several trainings and growth opportunities</p></li></ul><p></p><p></p><p></p><p>Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. </p><p></p><p>The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mum’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. </p><p></p><p>We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! </p><p></p><p></p><p><span><span><b>Disclaimer:</b></span></span></p><p><span><span><span>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.</span></span></span></p><p></p><p><b>Why Avantor?</b></p><p><b>Dare to go further in your career. </b><span>Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.</span><br/><span> </span><br/><b>The work we do changes people's lives for the better.</b><span> It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.</span><br/><span> </span><br/><span>We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. </span><b>Apply today!</b></p><p></p><p><b>EEO Statement:</b></p><p>We are an Equal <span>Employment/Affirmative</span> Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local l