Investigations Sr. Specialist

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose
We are seeking an Investigations Sr. Specialist to be the founding member of our new Investigation Unit. This hybrid role is crucial for applying advanced analytical techniques to monitor, detect, and respond to emerging fraud trends on our platform. You will be responsible for building early-alert systems, conducting deep-dive investigations, leading the tactical response to significant fraud events, and shaping the strategic direction of this new team to enhance our fraud prevention capabilities.

Reports To
This person will report to the Fraud Analytics Manager, inside the Fraud Prevention team.

Who You Are 
Failure to meet any of the following required qualifications could result in an automatic rejection.

• Bachelor’s degree in Finance, Statistics, Economics, or a related quantitative field.
• Minimum of 4 years of experience in data analytics, with a strong focus on fraud prevention in e-commerce, fintech, or a related industry.
• Proficiency in SQL; hands-on experience with Python or R for data analysis.
• Demonstrated experience in end-to-end investigations, including both analytical and manual forensics, preferably in cross-border fintech or crypto environments.
• Excellent written and verbal communication skills in English, with the ability to present complex findings to both technical and non-technical stakeholders.
• Experience in the crypto space is a strong plus.
• Experience with big data technologies (e.g., Spark) and version control (e.g., GitHub) is a plus.
• A results-oriented mindset with a proven track record of impactful delivery.
• Advanced analytical and problem-solving skills, capable of building prevention systems and leading complex investigations.
• Exceptional communication and stakeholder management skills.
• Strong leadership and coaching abilities, with a capacity to balance tactical oversight with long-term strategic vision.
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What You Will Do 

• Lead the New Investigation Unit
• Act as the first hire for this new team, taking ownership of its roadmap, priorities, and long-term vision.
• Map out the needs for the team's future, including defining additional roles, required skills and new tools to adopt as the unit grows.
• Data-Driven Detection
• Design and build monitoring dashboards, alerts, and other tools to proactively identify suspicious activity and emerging fraud trends.
• Deep-Dive Investigations
• Conduct end-to-end analysis and manual forensics to uncover new fraud methodologies lead investigations into systemic fraud cases (e.g., mule rings, internal fraud, advanced scams), and manage significant incidents from start to finish.
• Operational Partnership
• Work closely with the rest of the Fraud Prevention team to translate findings into effective rules and processes, and to ensure proper regulatory reporting when required.
• Partner with Product and Engineering teams to recommend system improvements and ensure fraud requirements are integrated into their roadmaps.

 

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

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Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the futur