Associate National Account Manager (Remote - MA, IL)

Job Description

Job Summary (General Responsibilities):

The Associate National Account Manager (ANAM) will support and help grow Belkin’s business within the Office Superstore and Drug Channels supporting the team in executing business strategies to meet or exceed sales and profit targets at Walgreens, CVS and Staples. This role is critical in ensuring operational excellence, analyzing business trends, and maintaining strong customer relationships. The ideal candidate will be an enthusiastic and self-driven individual responsible for helping to manage all aspects of businesses.  This role presents the opportunity to take on full sales responsibility for smaller categories within these channels while supporting the team, allowing for greater ownership and the chance to drive growth in these areas

Specific responsibilities include:

• Develop and execute upon business plans with the NAMs or Sales Director to meet or exceed the sales and profit goals established by executive leadership
• Strive to increase net sales by reducing Returns and Allowances and achieving operational proficiency

Analytics

• Assist in the development and execution of account-specific strategies to drive sales growth and increase market share in both the Office Superstore and Drug Channels. Monitor sales performance and identify new opportunities for growth
• Conduct promotional analyses as needed.
• Schedule and execute store visits, documenting observations with market maps and photos for internal reporting.
• Regularly analyze sales data and product performance, providing insights and recommendations to SNAM.
• Stay informed about industry trends, competitor activities, and market shifts within the Office Superstore and Drug Channels. Provide recommendations to stay competitive and capitalize on new opportunities.
• Generate and analyze weekly customer consumption reports to track business trends and provide insights to buyers and internal teams.
• Attend tradeshows and customer sites as required, including potential travel.

Financials

• Collaborate with SNAM and Sales Director to develop and execute business plans aimed at achieving sales and profit goals.
• Drive net sales growth by minimizing Returns and Allowances and improving operational processes.

Customer Support

• Assist SNAM and Director with account-related queries, issues, and problem resolution.
• Coordinate with Product Management, Channel Marketing, Sales Operations, Logistics, Compliance, Warehouse, and Planning teams to ensure timely item setup, on time delivery of new items and maintain an account calendar with important deadlines.
• Collaborate with Sr. National Account Manager and Product Managers to prepare assets for Line Review presentations.
• Manage and maintain online product pages and portfolio assets for Staples.com and Walgreens.com, ensuring content accuracy, proper imagery, and optimized search terms.
• Provide customers with accurate information on products, pricing, and orders, addressing inquiries and issues promptly.
• Track shipping violations and assist in reducing compliance fines.
• Submit and manage sample orders, ensuring timely delivery.
• Support post-audit activities.
• Manage retailer-specific monthly co-op, price protection, and Salesforce entries.
• Work with SNAM to collaborate with retail partners on the implementation of promotional plans, in-store merchandising strategies, and product placement initiatives that align with Belkin’s brand objectives.

Leadership

• Build strong relationships with internal teams, including Product Management, Marketing, Planning, Finance, Sales Ops, and external customers to drive top-and bottom-line growth.
• Adapt to changing demands and responsibilities, demonstrating problem-solving abilities and urgency in responding to customer needs.
• Lead customer product training and support in-store sales events when necessary.

Education and Experience Requirements:

• Bachelor’s degree preferred.
• 2+ years of sales experience or 2+ years of merchant experience
• Advanced Microsoft Office Suite Skills (Word, Excel, PowerPoint).
• Experience with STIBO is a plus
• Familiarity with using customer portals a plus
• Experience with Salesforce is a plus
• Excellent Communication Skills.
• Strong relationship building and problem-solving skills with the ability to build trust and rapport with key customers.
• Ability to manage competing demands and handle changing customer needs with urgency in a fast-paced environment.
• Strong organizational skills with and ability to multi-task