Work Study - IT Services Assistance Center

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Closing Date:

Type of Position:

Clerical

Workstudy Position:

Yes

Job Type:

Temporary (Fixed Term)

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department:

Assistance Center

Department's Website:

Summary of Job Duties:

The Work Study/IT Services Assistant for IT Services Help Desk provides direct client-facing service and support for desktop computers, laptops, Apple Macintosh hardware, operating systems, software, iPads, other mobile devices, software systems, and Optical Mark Reader equipment; for a cross-platform network that serves 2500 faculty and staff users and over 13,000 student users.

The Work Study Assistant for IT Services Help Desk executes all Assistance Center support activities including logging calls/contacts into trouble-ticket tracking software, resolving common issues on the spot, triaging calls to determine who in the organization should address/fix higher tier problems, providing overall customer support such as status updates for existing requests, deployment of new equipment, maintenance of existing equipment, upgrades to computers, peripherals, and software; and just-in-time training for simple/common technical tasks. This position is governed by state and federal laws and agency/institution policy.

Qualifications:

Required Education and/or Experience

• Registered for classes at UA Little Rock;
• Must have a work-study award.

Preferred Education and/or Experience

• Undergraduate student at UA Little Rock;
• Ability to work on campus alongside team members to support customers in person;
• Need for a job that provides marketable IT-related skills upon graduation.

Job Duties and Responsibilities

Strategy and Planning

• Attend team meetings where strategies and capacity planning for meeting future information technology needs for the organization are discussed;
• Assist users with needs assessments and development of technical solutions to work-related problems;
• Develop and execute strategies to improve workstation performance and meet customer expectations.
   

Acquisition and Deployment

• Assess the need for and implement performance upgrades to PC and Apple computers, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, DVDs, and peripherals.
   

Operational Management

• Coordinate and execute hardware and so