Sr. Director, Product Management

Job Summary

The Senior Director, Product Management is responsible for establishing and leading ICANN’s Product Management function across Engineering & Information Technology. This leader defines and operationalizes the product management discipline, ensuring technology investments are aligned with business priorities, user needs, and measurable organizational outcomes.

The role is accountable for product strategy, portfolio prioritization, roadmap governance, and value realization across ICANN’s technology products and services. Working closely with business stakeholders, Engineering, Enterprise Architecture, Security, Data & AI, Service Management, and Enterprise Applications teams, the Senior Director drives a product-led operating model that improves transparency, accelerates delivery of business value, and enhances the overall user experience.

The role is also responsible for identifying, prioritizing, and governing AI-enabled products and capabilities that improve organizational effectiveness, workforce productivity, service delivery, and business outcomes.

The Senior Director will build and lead a high-performing product organization responsible for translating organizational priorities into clear product strategies, investment decisions, and execution roadmaps while ensuring products remain aligned with ICANN’s mission, business objectives, and long-term technology strategy.

Key Responsibilities and Duties

Product Strategy and Portfolio Management

• Define and lead the Product Management strategy, operating model, governance framework, and organizational practices across Engineering & Information Technology.

• Establish and maintain a comprehensive portfolio of technology products and services aligned to ICANN business capabilities and strategic priorities.

• Develop and govern product roadmaps that balance organizational objectives, user needs, technical requirements, operational considerations, and investment priorities.

• Establish portfolio management practices that enable effective prioritization, investment planning, and resource allocation across competing initiatives.

• Ensure technology products and services deliver measurable business outcomes and organizational value.

• Define and govern the AI product portfolio, establishing priorities, investment strategies, and roadmaps that align AI initiatives with organizational objectives and measurable business value.

Product Lifecycle Management

• Establish and oversee product lifecycle management practices, including product inception, planning, delivery, adoption, optimization, and retirement.

• Ensure products are managed throughout their lifecycle with clear ownership, success measures, and accountability.

• Develop frameworks for evaluating product performance, adoption, business value, and ongoing investment decisions.

• Drive continuous product improvement based on user feedback, operational metrics, business outcomes, and changing organizational needs.

• Ensure products remain aligned with evolving business strategies and technology capabilities.

Business Partnership and Demand Management

• Partner closely with business leaders to understand strategic objectives, challenges, and opportunities for technology-enabled transformation.

• Facilitate prioritization of business demands and technology investments through structured product management and portfolio governance processes.

• Translate business strategies and user needs into actionable product visions, roadmaps, and investment recommendations.

• Serve as a trusted advisor to business and technology leaders regarding product strategy, technology capabilities, and organizational priorities.

• Foster strong partnerships between business stakeholders and technology teams to ensure alignment and shared accountability for outcomes.

Product Governance and Value Realization

• Establish governance frameworks for product planning, prioritization, investment management, and outcome measurement.