Senior Manager, Associate Experience - Card Tech

Senior Manager, Associate Experience - Card Tech

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Card Tech’s Associate Experience & Culture team is looking for a passionate, energetic, creative, and strategic Associate Experience Lead to shape and lead experience and engagement efforts for our Card Tech teams. In this role, you’ll empower and inspire associates throughout the organization via relevant engagement strategies and events, thoughtful communications, impactful hybrid connection, and purposeful recognition programs to empower a thriving tech organization.

The Associate Experience & Culture team is looking for a candidate with a passion for engaging and empowering associates, that has a keen eye for well crafted communications that make impact, and has strong program and process management skills who can identify strategic areas of opportunity for our organization and turn those ideas into reality. The ideal candidate will be the beacon of how our culture and values manifest in words, actions and attitude and have a proven ability to: understand the customer (the associates) and their needs, develop end-to end strategies and roadmaps for initiatives, partner closely with stakeholders and senior leaders to influence and ensure buy-in, manage and prioritize multiple projects and tasks in a fast-paced environment, create inspirational communications and materials, and passionately deliver high-impact, large scale efforts that enhance the associate experience. This candidate would also be a people leader so passion for leading and inspiring a team to deliver great associate experiences is essential!

You’d be a great fit if:

• You care deeply about the experience associates have and are passionate about creating thoughtful, engaging, and relevant experiences for them

• You ‘get people’ and possess a high degree of social and emotional intelligence

• You’re a strategic thinker and enjoy collecting, organizing, and synthesizing information to make a decision or recommendation

• You understand that context is king and ensuring people are informed is critical to organizational success

• You are an excellent, confident communicator who feels comfortable presenting program ideas or decisions in front of peers, stakeholders, and leaders

• You can put structure around mess, connect dots, and can find and articulate a clear narrative or vision

• You can think outside the box and enjoy big picture thinking 

• You like to get it right but also know when good enough is good enough 

• You have a passion for building diverse and inclusive communities where everyone belongs

• You are highly collaborative and consultative, and seek out inspiration and feedback from others to always drive towards the best solution

• You have a can-do, positive attitude and are a team player

• You have finessed the art of balancing empathy and care with meeting business needs 

• You understand the benefits of both process and being nimble

• You have the ability to handle multiple projects at once, prioritize your own work, and manage your own schedule to meet deadlines 

• You are independent, can work autonomously, and are comfortable owning the end-to-end experience for project development with little direction

• You’re excited about building your own community by connecting with partners in other parts of the organization to uncover areas of opportunity for collaboration and innovation

• You have a passion for planning and coordinating virtual and in