Home Mortgage Foreclosure Senior Specialist

As the Home Mortgage Foreclosure Senior Specialist, you will monitor loans in foreclosure to ensure compliance with all investor, guarantor, insurer, state, and federal guidelines and that timeframes are adhered to.

Primary responsibilities include

• Monitor loans in the foreclosure process and update servicing system with all critical steps during the process.
• Reviews files when received in foreclosure to ensure that all of the prerequisites of foreclosure have been met.
• Monitor vacant properties during the foreclosure process to ensure that all property preservation functions are completed timely and in accordance with investor guidelines.
• Resolve complex payment disputes and reconcile payment histories.
• Research payment histories and payment disputes on loans acquired from other banks. This includes researching histories back to the inception of the loan.
• Work the foreclosure task queue daily and respond to inquiries timely.
• Handle all foreclosure related correspondence, phone calls, and emails promptly to avoid customer complaints.
• Read, review and understand title reports to ensure that the property being foreclosed is in the correct lien position.
• Report foreclosure sale results accurately and timely to the investor.
• Train and mentor employees.
• Supervisory back up when supervisor out of the office.

Qualifications, Education, Certifications and/or Other Professional Credentials

• MSP/LPS - Black Knight
• Intermediate Excel skills 
• 2 -4 years of default loan servicing 
• FHA/USDA/VA servicing experience preferred. 
• Candidate should have strong time-management skills, including the ability to effectively prioritize work assignments, be detail oriented and self-motivated. 
• Knowledgeable in Document Execution and notarization
• Knowledgeable in Payoffs and reinstatements

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday-Friday - This position is hybrid located in the Glen Allen Office 3 days a week

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.