Product Support Operations Consultant (Drive Train)

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.
 

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other.  We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities.  We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.  Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

PSLD is hiring a Product Support Operations Consultant in Global Dealer Service Operations within Global Service. As the Product Support Operations Consultant (Drive Train), you will be the Drivetrain Subject Matter Expert collaborating within Global Dealer Service. You will support dealers in the drivetrain rebuild space to improve efficiency and quality of component rebuilds for the component rebuild support team. This position impacts the success of the Caterpillar Services Division. Your expertise will help improve the company’s ability to meet customer expectations, improve quality, reduce costs and increase profits. 

Additional Information:

• Location:  Peoria, IL (United States)
• Required Travel: Up to 25% (Domestic + International)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

What You Will Do:

• Develop & maintain component rebuild playbooks, utilizing Caterpillar documented instructions.  
• Perform drivetrain assessments/reviews with the field support engineers at dealer component rebuild facilities when requested.  
• Integrate Continuous Improvement and Best Practice ideas as part of your business activities.  
• Review dealer rebuild assessments, identifying gaps and missing data. Follow up with COE, PSOR’s and dealers to identify the areas of opportunity. 
• Implement and drive utilization of Cat Inspect and Cat Inspect Analysis by creating forms to support dealer rebuild capabilities and provide tools to support dealer/customer interface. 
• Maintain dealer key performance indicator metrics by collecting, publishing and sharing on a monthly basis. 
• Manage the Component Rebuild Catdealer.com website. 
• Review and encourage the use of dealer practices 
• Support drivetrain Reuse & Salvage projects by identifying dealer practices and working with engineering & support teams on specific projects, supporting the reuse of Caterpillar product. 

What You Will Have (Basic Requirements):

 • Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. 

 
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. 

 
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of