Team Lead, Operation Services

Make an impact with the power of your ideas

Cotality is no ordinary company. We’re the only holistic data, insights and workflow solutions provider for the property ecosystem—serving industries ranging from real estate to public policy to retail—and counting. Together, we're making the complex more seamless, more unified and more resilient to whatever the future may hold.

Cotality is committed to investing in the most talented employees providing them with career advancement opportunities, and supportive, visible, and trusted leadership. We foster a collaborative culture with work-life balance. At Cotality, you will be a part of an inclusive enterprise team that does impactful and meaningful work, shaping the future of the property industry and beyond.

Job Description:

As an Operations Services Lead, you’ll manage the workflow of a team in a fast-paced production environment that services, supports, and mitigates risk for different types of property loans. You will enjoy the challenge of exercising your attention to detail and critical thinking skills to organize workflow to maximize efficiencies while delivering an exceptional client experience.

Your primary responsibilities are to manage workflow tasks, delegate project work, drive process improvement, and help develop the team through training and mentorship. You also stay close to the work by overseeing the accurate research and analysis of data to ensure that delivery and quality expectations are met.  To excel in this role, you continually engage and motivate yourself by applying your organizational, communication, and influencing skills that drive team success. We foster a learning culture that encourage professional development, enabling you to thrive and reach your full potential. 

Due to the nature of this role, handling physical checks, this role is an onsite role. In addition, you will be required to work overtime during peak seasons which includes major holidays (Thanksgiving, Christmas and New Year's).

Job Duties:

• Assists leadership team with the management of daily operational activities for assigned team(s). Provides direction and guidance to team members. May assist in scheduling and coordinating team activities.   

• Consistently deliver exceptional client service in a high-volume production environment  

• Provide mentorship and training to team members 

• Prioritize both individual and team responsibilities while meeting all established deadlines 

• Research, collect and fill gaps for missing data to ensure accuracy  

• Utilize various tools to analyze, query, and manipulate data according to defined business procedures  

• Adhere to all required company and client driven standards and/or Service Level Agreements (SLAs) 

• Track progress and provide status report to management on achievement of daily or weekly team goals  

• Lead or participate in projects or initiatives   

• Build, maintain and leverage strong professional relationships 

• Serve as a change champion in order to meet goals and maximize team performance 

• Assist in troubleshooting and resolving complex escalated issues.

Job Qualifications:

• High school diploma, GED or equivalent required; bachelor’s degree preferred 

• 6+ years of relevant experience 

• Client service-oriented experience preferred  

• Strong aptitude for leading people, with the ability to influence and motivate others 

• Ability to provide exceptional client service in a high-volume production environment  

• Ability to manage, prioritize and delegate tasks for the team 

• Ability to manage time, set priorities and meet deadlines for self and assigned team(s) 

• Intermediate computer skills and technical mastery of relevant systems and applications 

• Ability to understand basic property related documentation from a variety of sources  

• Critical thinking to synthesize information from multiple sources to solve problems  

• Detail oriented to process and analyze data accurately  

• Ability to collaborate with others and provide status updates  

• Exceptional verbal and written communication skills  

• Willingness to continuously learn and develop

• Must be able to lift 20 pounds

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Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a fl