00059 - Front Desk Assistant - Multi-Hire

Title: 00059 - Front Desk Assistant - Multi-Hire

State Role Title: Administrative and Office Specialist II

Hiring Range: $28,354

Pay Band: 2

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: www.nsu.edu

Recruitment Type: General Public - G

Job Duties

Norfolk State University’s Housing and Residence Life is seeking customer service oriented individuals for the position of Front Desk Assistant. The Office of Housing & Residence Life is committed to providing co-curricular programs and services that align with the University’s academic mission. This department strives to foster a unique “Spartan Residential Experience” by providing safe, clean, affordable, and well-maintained facilities to enhance the holistic development of our students as ideal Spartans and future leaders.

The successful candidate will:
1. Provide front desk coverage within an assigned residential community during an assigned shift.
2. Ensure residents within the community reside in an environment conducive to living and learning.
3. Monitor activities within the community, conduct floor checks, handle incidents, prepare incident reports and enforce policies, procedures and guidelines.
4. Work hours 10:30p.m to 7:30a.m., primarily nights and weekends.

The Front Desk Assistant is an essential personnel position.

EEO Statement

NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.

Minimum Qualifications

1. Demonstrated knowledge of standard office practices and procedures to include greeting customers, answering the phones and directing questions to the appropriate party
.2. Demonstrated ability to use Microsoft Office Suite to perform various tasks including creating word documents for reports.
3. Ability to interact well with administrators, faculty, staff, and students and the general public.
4. Excellent oral and written communication skills.
5. Demonstrated ability to work independently and take appropriate action with minimum supervision.
6. High school diploma or GED, or equivalent combination of training and education that provides the requisite knowledge, skills, and abilities.

Additional Considerations

1. Previous experience working in higher education.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia’s Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to