Director, Information Technology

People love to work here, plain and simple.

It’s easy to love your job when you’re surrounded by driven, passionate leaders. We show up every day and give it our all; not because we have to, but because we want to.

POSITION SUMMARY

Leads enterprise IT operations, infrastructure, and cybersecurity strategy to ensure reliable, secure, and scalable technology environments that support business performance across office and field operations. Accountable for service delivery, infrastructure stability, system performance, and the organization’s cybersecurity posture, this role delivers reliable execution while strengthening IT Operations and security capabilities to meet the demands of future growth.

PRIMARY RESPONSIBILITIES

Team Leadership & Development

• Leads through managers and technical professionals across infrastructure and help desk functions.

• Sets performance expectations and operational standards for uptime, service quality, and incident response.

• Builds technical capability and leadership strength within IT operations.

• Engages directly in the most critical system outages, incidents, or enterprise-impacting escalations.

• Partners with SVP, Technology to align IT operation priorities with business growth and execution.

• Strengthens leadership depth and evolves team structure to support increasing scale and complexity over time.

Enterprise Partnership

• Partners with SVP, Technology to define and execute multi-year priorities for IT Operations.

• Contributes to enterprise planning discussions involving infrastructure investment, system capacity, and overall technology risk.

• Ensures IT Operations supports cross-functional initiatives and field execution in a reliable and practical way.

• Strengthens operating practices and builds leadership capability to support the organization’s continued growth.

• Expands scope of responsibility as the organization grows and technology demands increase.

• Establishes and/or updates IT operational processes and standards, and contributes to the development and revision of enterprise IT policies.

• Stays up to date on the latest technology trends and to keep McCownGordon on the industry’s leading edge.

IT Operations

• Oversees IT service delivery, ensuring timely resolution of incidents, service requests, and system disruptions.

• Establishes and monitors performance metrics related to response times, service quality, and operational effectiveness.

• Leads incident management practices, ensuring structured escalation and root cause resolution for high-impact issues.

• Ensures operational readiness across all environments, including all office locations and job sites.

Infrastructure

• Provides SVP, Technology recommendations on direction for infrastructure strategy, including server, network, cloud, endpoint, and platform environments.

• Ensures infrastructure environments are stable, secure, scalable, and aligned with evolving business needs.

• Partners with technical subject matter experts to evaluate new technologies and recommend infrastructure investments.

• Oversees disaster recovery planning, system redundancy, and business continuity capabilities.

• Balances immediate operational reliability with long-term infrastructure modernization and scalability.

Cybersecurity Strategy

• Owns the enterprise cybersecurity strategy, setting direction for risk posture, threat prevention, and security architecture in partnership with the SVP, Technology.

• Provides executive oversight of the cybersecurity program, ensuring alignment between security initiatives and broader IT and business objectives while the Cybersecurity Analyst drives day-to-day program execution.

• Champions cybersecurity awareness and accountability across the organization, ensuring security is embedded in technology decisions and operational practices.

• Evaluates and approves cybersecurity investments, tooling recommendations, and third-party security partnerships based on enterprise risk priorities.

• Serves as the primary point of escalation for significant security incidents and represents cybersecurity posture to senior leadership and external stakeholders as needed.

Budget & Resource Oversight

• Has financial accountability for the overall IT Operations function, including annual budget, capital investment planning, expense management, an