Title Service Representative II

We’re thrilled that you are interested in joining us here at the Amynta Group!

POSITION SUMMARY
The Title Service Representative II is a production based position and responsible for the following:

Repossessions: Processes customer service requests and repo requests. Responsible for handling calls from DMVS, dealers, and auctions.

CRM: Processes requests received through the client portal, as well as email requests. Responsible for handling incoming calls from customers, DMVs, or the agents of the client.

• Process vehicle title relocation requests, including verifying documentation and ensuring compliance with applicable laws and regulations.
• Review, analyze, and prepare necessary paperwork for vehicle title transfers, including bills of sale, release of lien documents, and identification verification.
• Communicate effectively with customers, dealerships, and government entities to gather required information and clarify the title transfer process.
• Maintain accurate records of all title transactions and updates within the company's database.
• Assist customers in understanding the requirements for relocating vehicle titles, providing guidance on state-specific regulations as needed.
• Resolve discrepancies or issues related to title documentation in a timely and efficient manner.
• Keep up to date with changes in vehicle title laws and regulations at the local, state, and federal levels.
• Collaborate with team members to improve processes and enhance customer service experiences.
• Handle inquiries and provide support related to vehicle title relocations and general titling question

Competency:
To perform the job successfully, an individual should demonstrate the following competencies:  Customer Service - Responds promptly to customer needs.  Oral Communication - Listens and gets clarification; Responds well to questions.  Written Communication - Able to read and interpret written information.  Quality - Demonstrates accuracy and thoroughness. Quantity - Completes work in timely manner.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
High school diploma or general education degree (GED).  Experience with vehicle titles, DMV’s or auto dealers preferred.  Accurate keyboarding skills & ability to work independently.

Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Good verbal communication skills.  Excellent phone manners.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.  Analytical ability.  Ability to work independently.

Computer Skills:
AS/400, Must be able to type 40-45WPM

Certificates and Licenses:
No certifications needed

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include Close visio

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