Client Success Financial System Administrator

The Opportunity 

Homecare Homebase is searching for a Client Success Financial System Administrator who will act as the Subject Matter Expert (SME) on the financial and payroll capabilities of our software. This exciting opportunity will ensure a return on investment for our customer base and optimal use of the financial and payroll features.

The Challenge  

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Client Success System Administrator, you will play an essential role in educating customers on new functionality released and in developing initiatives for continuous business process improvements. You will track system configuration for assigned customers and utilize product knowledge to offer solutions to business needs. As an Exempt Employee, you are expected to exercise independent judgement and discretion about matters of significance concerning your assigned customers, which includes providing recommendations on Payor Setup that would have a material impact on your customer’s operations and profitability, as well as their compliance with Centers for Medicare and Medicaid Services (CMS) Regulations and compliance with Payor Contracts.

You will be responsible for:

• Meeting or exceeding established productivity and quality standards
• Resolving issues and answering questions from customers and internal stakeholders related to the financial and payroll areas of our software
• Understanding the customer's needs, goals, and strategies and translating those needs into initiatives and solutions
• Exhibiting analytical, critical thinking skills to achieve and demonstrate a return on investment
• Creating documentation for our knowledge base
• Exemplifying CARES core values to promote a positive work environment and adherence to core values

What We're Looking For 

Homecare Homebase’s mission is to empower exceptional care among all the clients we serve.  The Client Success Financial System Administrator supports this mission by understanding the customer’s needs and goals and providing solutions within the system as it exists today.

We are seeking: 

• Highly organized persons who work well under the pressure of multiple projects and deadlines, display active listening, and are detail-oriented
• Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities 
• Quick learners with strong problem solving and creative, analytical thinking abilities
• Skilled professionals who are well-versed in the home health and hospice industry and in the HCHB product
• Strong written and verbal communicators who are empathetic to customer needs, have strong presentation skills, and desire to make a difference in the lives of others
• Team players who are passionate about their work and will actively contribute to a positive, collaborate environment
• Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals

Education requirements: this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience.

What You Can Expect from Us 

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

 Our Team Members Also Enjoy 

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff. 

Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers the option to work remotely for qualified candidates.

A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need. 

About Homecare Homebase 

Founded in 1999, Homecare Homebas