Order Management Logistics Associate

The Order Management Associate will act as a liaison between The Topps Company and its retail and hobby channel customers. This role will assist sales, the retail and hobby customers with daily order management, account questions, billing, returns, cancellations, refunds, resolving complaints, etc. Duties & Responsibilities: • Provides support for the Topps hobby/retail customers and sales team. • Accurately records customer orders within Oracle EBS: order entry, assigns co-packer and communicates with sales team/customers as required. • Tracks release calendars to ensure orders are received and entered to deliver to customers on time. • Ensures that any customers order issues, concerns, questions are resolved quickly and efficiently via phone and email. • Handles product or service problems by clarifying issue, finding best resolution to solve problem; expediting the correction and following up to ensure proper resolution. • Provides proof of delivery or tracking #’s as needed. • Processes customer refunds and returns as needed. • Issue call tags and sends FedEx return labels to customers as needed. • Develops and maintains a thorough knowledge of the Topps product portfolio and release calendar. • Additional duties as needed. Skills and Qualifications: • High School Diploma • Strong computer skills: MS Word & Excel • 5+ years in order management, purchasing and/or customer service. • A strong customer mindset with a passion for serving customer needs. • Bright, with excellent interpersonal, verbal and written communication skills. • Ability to multi task, prioritize and manage time effectively. • Experience using Oracle EBS, Purchasing or other ERP systems preferred