SVP, Head of Communications

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary

Equinix’s Head of Communications is accountable for leading the development and execution of an enterprise-wide communications strategy that effectively articulates the organization’s purpose, values, and identity through consistent, strategic narratives, both internally and externally. This executive role is central to aligning a unified approach and voice across all platforms. Through strategic storytelling and proactive stakeholder engagement, the Head of Communications will enhance organizational reputation, safeguard public image, and drive communications efforts that support long-term business goals. This leader plays a critical role in fostering trust and engagement among key stakeholders, including employees, customers, investors, and the broader public, while remaining responsive to an evolving business landscape.

Main responsibilities and accountabilities of the role:

Lead the integrated communications strategy of the organization

• Develop and execute a cohesive, enterprise-wide communications strategy that reflects the organization’s purpose, values, and identity through consistent, strategic narratives with internal and external audiences.
• Serve as a trusted communications advisor to the executive staff, offering proactive insights and strategic counsel on high impact communications matters.
• Set the corporate narrative and tone and develop/maintain an infrastructure that ensures messaging consistency and governance.
• Monitor and manage the company’s image and reputation.
• Set clear decision-making rights, including SLAs and escalation pathways, and provide rigor and scalability in processes, templates, and tools.

Own and manage external communications

• Oversee the development of comprehensive PR and media relations strategies that align with the organization's goals and enterprise brand.
• Build and maintain strong relationships with key media outlets, journalists, and influencers.
• Oversee crisis communication protocols during critical situations to protect the organization's reputation.
• Manage communications in partnership with public and government affairs, investor relations, and community relations.
• Ensure the delivery of high-quality customer support communications, including operations communications that nurture ongoing customer relationships.

Activate internal communications and enterprise-wide employee engagement

• Focus proactive and integrated communications strategies on driving employee behavior change and the adoption of enterprise-wide initiatives.
• Facilitate two-way communications with employees across all levels to foster a positive organizational culture.

Partner with Executive-level peers to co-create Functional and Regional communications agenda

• Provide strategic direction for scalable communications strategies for functions and regions that align with global communications objectives, accounting for unique needs.
• Ensure alignment with enterprise-wide messaging, tone, and delivery protocols for strategic initiatives and campaigns.

Deliver innovative and impactful content and creative

• Lead the integrated di