Director, Safety & Security Services

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Director, Global Safety & Security Services

About the job

This position is needed to provide strategic and administrative oversight of risk-based safety and security programs for Twilio global offices, worldwide corporate events, and global health & safety. This team is evolving to meet the needs of an open work environment which creates unique challenges. We are looking for an experienced, critically-thinking, and strategic leader to optimize our resources and develop strategies to strengthen our existing foundation to support the needs of a multinational business. This means bringing in broad knowledge of intelligence-driven physical safety and security programs to strategically lead, operationalize, and optimize our state of readiness. This role will report directly to the Senior Director of Corporate Safety & Security.

Responsibilities

In this role, you’ll lead:

Global Security Services 

• Establish and maintain programs and processes that provide for a visible, positive, safe and secure presence throughout Twilio, including direct oversight of all regional security programs, global health & safety, and corporate event security programs 
• Ensure consistent delivery of all programs impacting people, facilities, processes, or technology
• Facilitate global security training and awareness by creating and delivering employee-facing content, to include videos, infographics, and other products
• Lead the workplace violence prevention program to include ensuring compliance and refining governance, response to, and management of potential workplace violence threats
• Directly interface and communicate with key executives and executive support teams as  the primary security point of contact for providing security guidance, travel support, and personalized assessment of risk  
• Utilize intelligence products and data-driven risk assessments to formulate business decisions, risk reduction strategies, and practical control measures

Environmental Health & Safety (HHS)

• Provide people and program management of the global health & safety team
• Establish and update GHS policy, Injury Illness Prevention Plan, and other foundational EHS program governance
• Ensure EHS program is both legally compliant and focused on providing safe and healthy workspaces to Twillions around the globe
• Direct worksite assessments
• Implement and oversee hazard prevention and control programs

Risk Management

• Establish and update governance documents to ensure comprehensive and standardized guidance on regional security matters are applied globally
• Coordinate with physical security peers on planning efforts for new office and data center design, expansions, conversions, and restructuring to ensure compliance with physical security standards and requirements
• Establish the site risk/security assessment program to include creating assessment frameworks, tiering levels, and reports covering corporate properties 
• Provide timely response to emerging threats, risks, life safety and security incidents so informed decisions can be made to protect company personnel, assets, reputation, and operations
• Oversee contracts for physical security provider selection from RFP development through contract negotiation, training, analysis, and execution 
• Oversee security budget development, management, and reporting and drive cost and operational efficiency through the program as it scales, while continuously innovating
• Proactively identify security requirements, problems, and sound solutions to successfully sustain and enhance program execution
• Develop and strengthen relationships with internal partners and external vendors and contractors to heighten awareness and engagement

Awareness & Partnership