Senior Program Manager, Chief of Staff Office

<div class="content-intro"><p style="text-align: justify;">Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.</p></div><p style="text-align: justify;">The Operations team at Feedzai is responsible for ensuring the efficiency of the company as a whole by transforming business processes, tools, data, and insights, while ensuring great day-to-day work experiences for all teams and departments. Within this mission, the <strong>Chief of Staff (CoS) Office</strong> acts as the central engine for organizational alignment, departmental health, and executive-level execution.</p> <p style="text-align: justify;"><strong>You:</strong> We’re looking for an experienced <strong>Senior Program Manager</strong> to act as the primary operational lead for the CoS Office. You will drive the "operational heartbeat" of the department, ensuring that internal programs, business resilience, and cross-functional workstreams maintain momentum. The ideal candidate will have demonstrable experience in managing complex initiatives, a high degree of analytical rigor, and the ability to operate with absolute discretion in a high-stakes environment.</p> <p style="text-align: justify;">To be successful, you must be a proactive "operator" with excellent communication skills, capable of identifying gaps in processes and embedding a culture of continuous improvement across our resilience and people frameworks.</p> <p style="text-align: justify;"><strong>Your Day to Day:</strong></p> <ul style="text-align: justify;"> <li><strong>Manage Operational Cycles & the People Program:</strong> Own the end-to-end management of Ops Townhalls, and Team Offsites. You will also dynamize the Ops People Program, acting as the central point of coordination for various workstreams owned by different leads to ensure consistent execution.</li> <li><strong>Build Business Continuity & Resilience:</strong> Act as the primary lead for the Business Continuity Program (BCP). You will manage day-to-day readiness while embedding a continuous improveme