Sr. Business Analyst

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

We are seeking a highly skilled Senior Business Analyst to join our dynamic team within Wealth/Retirement Solutions. This role is pivotal in bridging the gap between business objectives and technology solutions, with a primary focus on User Acceptance Testing (UAT) and enhancing the customer experience across the OMNI recordkeeping platform and peripherals. The ideal candidate will possess a deep understanding of business processes, technical systems, and cross-functional collaboration to drive impactful solutions.

Location: Remote, CT, MA, AZ, IN, MN

The Contributions You’ll Make:

• Lead the planning, coordination, and execution of User Acceptance Testing for new features, enhancements, and production fixes.
• Collaborate with business stakeholders to define UAT scope, test scenarios, and acceptance criteria.
• Develop comprehensive UAT test plans, scripts, and traceability matrices to ensure full coverage of business requirements.
• Facilitate UAT cycles, including test execution, defect tracking, and resolution in collaboration with QA, Development, and Business teams.
• Investigate and validate production issues, ensuring root causes are addressed and verified through UAT before deployment.
• Act as a liaison between business users and technical teams to ensure clear understanding and alignment on requirements and expected outcomes.
• Monitor and analyze UAT results to identify trends, gaps, and opportunities for process improvement.
• Support change management efforts by preparing UAT documentation, training materials, user guides, and operational documents as part of deployment readiness.
• Ensure all UAT activities comply with enterprise architecture, security, and regulatory standards.
• Mentor junior analysts on UAT best practices and contribute to the continuous improvement of testing methodologies.

Minimum Knowledge and Experience:

• Bachelor’s degree in Business, Information Technology, or a related field (Master’s degree preferred).
• 6+ years of experience in business analysis, with at least 3 years focused on User Acceptance Testing in an OMNI or digital environment.
• MUST have proven experience in leading UAT efforts, including test planning, execution, and defect management.
• Proficiency in test management and data analysis tools (e.g., Excel, SQL, JIRA, ALM, Tableau, Power BI).
• Strong understanding of OMNI platforms and related peripherals.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI)

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financia