At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.

We’re looking for a Customer Growth Manager to help our emerging Enterprise customers unlock the full potential of Webflow’s Website Experience Platform (WXP). In this role, you’ll focus on driving adoption across the platform, identifying opportunities for growth, and ensuring customers achieve measurable outcomes throughout their journey with Webflow. In this role, you’ll innovate, experiment, and develop scalable frameworks for each stage of the customer journey, ensuring Webflow delivers maximum value to our customers.

This is a highly customer-facing and strategic role, ideal for someone who thrives at the intersection of customer advocacy and revenue impact. As a commissioned role, you will directly contribute to Webflow’s growth by ensuring customers achieve long-term success while driving predictable renewal and expansion outcomes.

About the role:

• Location: Remote-first (United States)
• Full-time 
• Permanent
• Exempt
• Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location.

• • United States  (all figures cited below in USD and pertain to workers in the United States)
    • Zone A: $110,000 - $140,000
    • Zone B: $105,500 - $133,000
    • Zone C: $99,000 - $126,000

For sales roles, the ranges provided are the roles’ On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to Director, Customer Experience Programs

As a Customer Growth Manager you’ll … 

• Renewal Program Execution & Customer Engagement
  • Assist with the execution and continuous improvement of scalable renewal programs that drive retention and growth within Webflow’s scaled customer success motion.
  • Partner with the CX Programs team to execute and improve lifecycle triggers, communication flows, and engagement journeys that drive renewal readiness and customer value.
  • Balance AI and automation with human touch: serve as a renewal and retention overlay for customers supported through Webflow’s scaled customer success motion
  • Use these customer interactions to identify friction points, validate assumptions, and recommend program enhancements that increase automation and self-service effectiveness.
• Negotiation & Contracting
  • Lead renewal negotiations and strategic conversations when human intervention is required.
  • Provide guidance on creative contracting and multi-term structures that align customer needs with long-term value realization.
• Risk & Opportunity Management
  • Collaborate with Account Executives as needed to build holistic account strategies that balance retention, upsell, and expansion motions.
  • Use data and program insights to proactively flag risk or growth opportunities — informing renewal prioritization and customer engagement planning.
  • Surface renewal and expansion trends to CX Programs leadership, influencing AI and automation enhancements, reducing operational friction, and simplifying customer renewal experiences.
• Collaboration & Reporting
  • Build strong alignment with Sales, CX Programs, and Operations to ensure seamless execution and consisten