Customer Service Representative

CRS I Claims - CQ10AN

Mastery CRS/Billing Spec - OK09BN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.          

As a Customer Service Representative, your primary role is to provide support and an effortless experience to policyholders.  You will work with customers regarding insurance questions, policy changes, and billing needs.  This is an entry level position in our contact center and provides excellent career pathways into our organization that may include additional skill building opportunities.  With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.  

Location: Training is onsite in our Hartford, CT office.  

Work Arrangements: The Hartford is proud to offer a hybrid work location model that is designed to support flexibility. Training for this role will be conducted in-office. The option to participate in two-day remote work will be offered after role efficiency is attained, subject to manager discretion and based on business need.  

Start Date: September 29, 2025

Additional Information

Training Hours:  Monday - Friday 9:30 AM-6:00 PM EST  

(12 weeks mandatory attendance)

Post Training Hours: Monday - Friday 9:30 AM-6:00 PM EST Working every other Saturday with Thursday as a Comp day.

Shift Differential: A 5% shift differential applies for hours worked on Saturdays.

Base pay is $23 per hour with opportunity for growth. 

     
KEY RESPONSIBILITIES:
     
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
• Provide Exceptional Customer Service experience to our policyholders in every interaction. 
• Handling inbound telephone calls from customers with questions or servicing needs related to their home, auto policies and/or billing.  
• Initiate claims according to claims best practices and assist with existing claim inquiries. 
• Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate.
• Promote digital self service capabilities.
• Utilize multiple computer applications with accuracy.
• Required to commit to the training and work schedule.
• Have a dedicated workspace free from distractions during work and training hours.
     
QUALIFICATIONS:
    
• A demonstrated background in customer service, insurance, retail, restaurant, or a related field 
• Excellent verbal and written communication skills with strong ability to empathize with customers 
• Ability to work in a fast-paced complex environment while multitasking
• Strong attention to detail 
• Experience working in a Windows-based computer environment 
• The ability to work in a collaborative environment 
• Problem solving and critical thinking skills 
• Bilingual – (Spanish/English is a plus) to develop and enhance strong impactful customer relationships 
• High School Diploma or equivalent required, bachelor’s degree a plus
• For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.netfrom your personal computer

ADDITIONAL INFORMATION:

• We are invested in you from Day 1 as an individual and in your career journey.  We prioritize supporting your skill development early in your career.  Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!
     
Benefits:
     
• Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE!
• 25 days paid time off in your first full year
• Tuition reimbursement
• Paid volunteer opportunities