Front Desk Manager - Denali Park Village

Job Description

About Denali National Park:​

Summer days are nearly endless in Alaska! Denali Park Village is a highly rated resort located just outside Denali National Park & Preserve nestled on the banks of the Nenana River, just minutes from the park entrance. Open May to September, our guests enjoy comfortable rooms, excellent dining, and live entertainment.​

6.2 million acres of Denali National Park & Preserve is home to Mount Denali, the highest point in North America. The park welcomes over half a million visitors per year. By road, the area is 5 hours from Anchorage and 2 hours from Fairbanks. Buses traverse the 90-mile road daily throughout the warm summer months, allowing people to hike, view wildlife, climb, and camp.

 

The Front Desk Manager will be responsible for overseeing the day-to-day operations of the front desk, ensuring a seamless and positive experience for all guests and visitors.

Job Responsibilities

• Meet and exceed the expectations of our customers and clients
• Supervise and monitor team members to ensure a high level of guest service is always delivered.  Empower staff to answer questions and make appropriate decisions.
• Develop and be accountable for a safety culture that creates a work environment where no one gets hurt.
• Maintain the highest level of Customer Service and Professionalism by understanding all aspects of customer service and hospitality.
• Directly participate and support all Operations of the Front Office areas.
• Maintain budget guidelines as set forth by immediate Supervisor, Controller, or General Manager and establish and track cost savings wherever possible.
• Daily, review all Pass-On, Checklists and Night Audit information and conduct any necessary follow-up.
• Meet with the Office team to review issues, disseminate information and formulate a plan of action each week.
• Maintain constant knowledge of current and future arrivals.
• Respond to all requests and takes ownership of all issues, ensuring proper outcomes and solutions.
• Resolve guest, client and staff issues with efficiency and diplomacy.
• Responsible for clear and timely communications relative to all Front Office Operations.
• Responsible for coordinating in Property Management System all Out of Order Rooms, Special Requests, Room Blocks and Guest Profiles.
• Prepare all Staff Schedules: minimizing overtime hours, honoring schedule restrictions, Time off Requests, and business demands.
• Responsible for submitting accurate Payroll Records.
• Handle all discipline issues within the department, prepare documentation and meet with employees.
• Ensure all employees are in accordance with the policies and procedures set forth in the employee handbook.
• Train front desk personnel
• Oversee all front desk operations.

Qualifications

• Associate Degree or Bachelors Degree in hospitality field preferred.
• Further courses in guest services preferred.
• A strong knowledge of personal computers is essential.
• Three years in hospitality services or like environment performing like duties as an Assistant Front Office Manager.
• Two years management experience.
• Experience in all facets of providing guest services.
• Must be able to lead, motivate, and communicate effectively with others.
• Strong organizational abilities are essential.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on