Customer Support Manager (PUBLIC SERVICE ADMINISTRATOR, OPT. 3)

Agency: Department of Innovation and Technology
Position Title: Public Service Administrator, Option 3

Posting Date: 9/26/2024

Closing Date/Time: 10/09/2024
Salary: Anticipated Starting Salary $7,966/month. Full Range $7,966 - $11,759
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC063

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered

 

POSTING IDENTIFICATION NUMBER 41606

 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the Customer Support Manager supporting the Illinois Environmental Protection Agency (IEPA) responsible for organizing, planning, executing, controlling and evaluating the operation of information solutions. In this role you will serve as a liaison with other Agencies and Bureaus/Divisions within the Agency regarding the development, support and maintenance of new and existing data systems; Manages multiple development, support and maintenance activities In addition, you will monitor development, support and maintenance activities to ensure quality assurance and control measures are applied. This position serves as a working supervisor and assists the CIO in developing and implementing DoIT/IEPA’s support methodology and process standards for application, database, GIS and information system development, support and maintenance. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

 

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

 

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under administrative direction, serves as the Customer Support Manager for the Department of Innovation & Technology (DoIT) supporting the Illinois Environmental Protection Agency (IEPA).
• Serves as a working supervisor.
• Develops and implements DoIT-IEPA’s support methodology and process standards for application, database, GIS and information system development, support, and maintenance within the Agency.
• Assists with development of information technology (IT)  disaster recovery plans and gathering of IT a