Windows 10/11 Support Engineer

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Networking, Network Protocols, Operating Systems (OS), Windows Management

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

Seize your opportunity to make a personal impact as a Windows Support Engineer supporting a key Federal agency. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. GDIT is looking for a Windows Support Engineer to support the USPS Endpoint Systems/Platform Configuration team to provide Windows Engineering Support. As a Windows Support Engineer, your primary responsibility is to provide support to improve the digital user experience and assist in troubleshooting ITSD call drivers.  The Endpoint Technology Engineering (ETE) Systems Platform Configuration team needs a Windows OS engineer to help research, diagnose and develop remediations to improve performance, as well as determine any commonalities to the service desk to reduce calls and wait time in line. Additionally, you will support the various ETE teams, as needed, to provide Windows OS knowledge and expertise to support over 150K ACE machines, 180K ACE users, and 12K DSS machines.

HOW A WINDOWS SUPPORT ENGINEER WILL MAKE AN IMPACT:

• Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.
• Investigate and identify root cause and remediation for identified Windows 10/11-related issues, including but not limited to:
  • Operating system issues
  • Software installation and configuration
  • Network connectivity issues.
  • Address conflicting third-party applications
  • Monitor system performance and identify areas for improvement.
• Work with other IT teams to troubleshoot and resolve complex technical issues.

WHAT YOU’LL NEED TO SUCCEED:

Required Experience:

• 8+ years of hands-on experience

Certifications:

• Microsoft 365 Certified: Endpoint Administrator Associate – preferred, but not required

Education:

• A degree from an accredited College/University in the applicable field of services is preferred. NOTE: Four (4) years’ additional relevant experience in lieu of a degree

Required skills:

• In-depth knowledge of Windows operating systems, including its features, architecture, and functionalities
• Ability to install and configure Windows operating systems on multiple platforms, including laptops, desktops, and servers
• Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates
• Ability to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating system
• Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN
• Knowledge of Active Directory services, Group Policy, and domain configuration
• Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes
• Knowledge of WMI – Windows Management Instrumentation
• Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues
• Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently.
• Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.

Desired Skills:

• In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization.
• Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security.
• Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly.
• Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring