Clinical Launch Sr. Specialist

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At MicroPort, we relentlessly strive to master every detail of our medical solutions with the purpose of prolonging and reshaping the lives of patients everywhere. We welcome motivated and talented people who want to join our dynamic and inclusive company, working together to deliver meaningful medical breakthroughs. In order to accomplish this, we hold true to our core values of Quality, Integrity, Accountability, Efficiency, Innovation, Aspiration, Dedication & Collaboration. Come and join Team MicroPort!  

 

Why You’ll Love MicroPort

You will find our team atmosphere challenging and rewarding. In addition to working with a world-class team, receiving a competitive base salary and bonus opportunities, our U.S. employees also enjoy the following benefits: Medical, Dental, Vision, Maternity Leave, Life Insurance, Short-Term Disability, Long-Term Disability, Bereavement, 401(k) (up to 4% match with vesting from day 1), PTO, Paid Holidays, Employee Assistance Program, Education Assistance...and more! At MicroPort, we care about our employees and encourage them to make healthy lifestyle choices and embrace wellness opportunities to maintain their very best health and wellbeing.

 

 

 

Overall Summary

Leads field launch effort of the Robotic System. Provides clinical sales support to all end users and on-site guidance during surgical procedures. Drives continuous expansion of the user base by working with key hospital staff, thought leaders, referring doctors, and distributors in territory to increase procedural/implant volume. Obtains re-orders for products consumed during surgical procedures. Provides training, in-services, and customer education to assigned account(s). Provides feedback on product design to improve performance and customer satisfaction. Partners with managers and account executives in selling the clinical benefits of the company’s products.

This position works closely with clinical directors, sales teams and marketing teams to ensure clinical excellence of our robotic platform(s).

 

Your duties will include:

1. Provide OR support for technology to include navigation, robotics, or other related technologies in the medical device space.
2. In conjunction with clinical managers and distributors, trains physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the system, accessories, disposables and implants
3. Supports in account launches, partnering with distributors and the technical support team(s) to ensure the highest level of customer satisfaction
4. Provide customer service to the hospital and ASC customers
5. Actively engages with product validation activities or data collection as directed by management
6. Provides complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements
7. Supports company demonstrations and industry events as directed by management
8. Provides frequent communications with customers to ensure resolution and proper follow-up, leading to high customer satisfaction via FDA complaint and / or service report systems
9. Supports clinical affairs manager on clinical studies to ensure they are executed appropriately and that all data is collected and communicated in a timely manner while respecting all aspects of HIPAA regulations; also supports product evaluation surveys and COE (Center of Excellence) agreements
10. Assist in OR support at multiple accounts as needed
11. Ability to learn MPO implant system and successfully pass implant training
12. As they become available, introduce new implant systems and applications to surgeons to grow volume of procedures using the latest surgical robotic system at the account

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

 

 

About You

 

We might be a great match if you have: 

• Excellent interpersonal and communication skills

• Ability to present clinical training to Surgeons, Staff and internal stakeholders
• Proficiency at cross functional collaboration with R&D/Marketing/Sales/Distributor levels
• Knowledge of the operating room environment/orthopedics
• Ability to work in a team-oriented env