ASSOCIATE SYSTEMS ENGINEER - ELECTRICAL

Job Summary:

Provide systems specific support for all model Falcon aircraft to the command center, field service representatives, service centers, vendors, repair agents and/or customers in regard to the related systems

Provide troubleshooting guidance, answers to technical concerns and questions with regard to the related systems

Collaborate actively with coworkers and all customer service departments including Dassault Aviation; Monitor system / component failures and usage to identify potential fleet issues

Principal Duties:

Provide support to the Command Center, Field Service Representatives, Service Centers, Vendors, Repair Agents and/or Customers to resolve issues including but not limited to AOG support

Act as a focal point for all DFJ departments providing input on technical issues related to systems support

Attend and/or prepare regular meetings as necessary

Review documentation for technical accuracy, spelling, grammar, and readability prior to customer release

Validate service bulletins and maintenance procedures with W/H customers and/or DAS facilities on behalf of Dassault Aviation

Collaborate actively with coworkers within DFJ Engineering Support and Dassault Aviation

Track, monitor, and report findings for special investigations of failed equipment in coordination with Dassault Aviation

Support the DFJ model specialist as required for system based technical issues

Support the investigation efforts of NFF and DOA parts

 

Minimum Qualifications:

Education

BS Degree with emphasis on aviation industry or equivalent experience

 Experience

One year of experience in supporting technical aspects of aircraft

 Skills and abilities

-       Strong troubleshooting skills                                     

-       Multitasking and priority management skills

-       Ability to read wiring diagrams and aircraft schematics

-       Must be fluent in English with excellent written and verbal communication skills

-       Must possess the ability to be a team player with a cooperative and helpful nature

-       Strong computer skills with intermediate proficiency in using Microsoft Office programs   

-       Able to manage standard projects / tasks with supervision

-       Ability to find solutions and/or alternatives/workaround in the best interest of our customers and the company

 

Additional Desired Qualifications:

Experience

-       A&P license or equivalent experience strongly suggested

-       Experience with Falcon aircraft or Business Jet Support experience

-       Experience in Customer Support

-       Experience in system/component failure analysis and/or aircraft system maintainability and reliability analysis

Skills and Abilities:

-       Familiarity with French Language

-       Knowledge of Federal Aviation Administration (FAA) regulations

-       Knowledge of aircraft systems

-       Knowledge or experience with 3D design software (i.e. CATIA V4/V5)

-       Knowledge or experience with 3D design software (CATIA V4/V5)

 

Working Conditions:

Typical climate-controlled office environment including a cubicle (workstation), phone, and computer. 

Domestic and international travel is required when necessary to accomplish the responsibilities of the job (approximately 5-10% travel)