Community Service Officer

JOB LOCATION

6 N Abilene St Aurora, Colorado 80011-8741

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Salary range for this position is $25.28 - $31.60/hour

The deadline to submit applications is Wednesday, January. 21st, 2026 Please note that the City of Aurora will conduct ongoing screenings of applications on a first-come, first-served basis. As soon as a qualified pool of applicants is determined, this position may be closed without notice.

OVERVIEW OF POSITION / DEPARTMENT
The Community Service Representative position is designed to provide support resources to the Aurora Police Department and its citizens.  This position utilizes trained civilians (career service) responsible for the response and investigation of non-injury and minor-injury accidents to include hit and run accidents, scene processing, evidence collection, determining fault, completing thorough investigations with a logical conclusion and taking in-person or phone reports of non-in progress crimes. The Community Service Representative will also provide static traffic control and direction support for various functions and special events as necessary.   This is NOT an ARMED position; however, the ability to de-escalate and mitigate conflict by demonstrating sound judgement and exhibiting high emotional intelligence is absolutely required.  The City of Aurora and the Aurora Police Department provide guidance and these requirements and expectations through comprehensive policies and procedures.

PRIMARY DUTIES & RESPONSIBILITIES

• Responds and conducts crash investigations.

• Utilize a Police Radio and Computer Aided Dispatch Program.

• Issues municipal summons (electronic version or handwritten into summons’ form).

• Testifies in court.

• Conducts follow up investigations.

• Completes in person or phone generated reports of crime.

• Interviews victims and witnesses.

• Collects and deposits property and evidence.

• Utilizes department software and applicable applications for assigned duties and responsibilities.

• Provides support for traffic control and direction.

• Performs other related duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: 

• High school diploma or equivalent (GED).

Experience: 

• 1-2 years of in-person customer service involving problem solving and documentation of incidents

Preferred Qualifications:

• Bilingual (fluently read, write, and speak) in any language including English.

• Strong computer skills and experience with computers and applications on a regular basis.

• Higher level education.

• 1-2 years of experience in law enforcement, loss prevention, internal investigations, or security.

Knowledge: