Magnolia Home - Store Manager

SUMMARY 

At Magnolia, the Store Manager, Magnolia Home is responsible for all aspects of their retail store including the execution of the retail strategy as it pertains to their store. The Store Manager will ensure all areas of the store are meeting key performance metrics while staying within budget. This role will also play an instrumental role in the professional development of their team to deliver an exceptional guest experience. This position works from Magnolia Home in Waco, Texas. It reports to the Vice President of Retail and has supervisory responsibilities.    

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Facilitate successful trainings, performance and development meetings, and quarterly staff meetings 
• Provide consistent coaching and feedback to hold teams accountable to results and KPI’s* 
• Evaluate team member performance, both formally and informally* 
• Lead by example by working on the sales floor a minimum of 3 days a week    
• Give feedback and coaching in the moment to improve staff performance and guest experience 
• Manage product inventory including cycle counts and inventory adjustments* 
• Collaborate with the Director of Visual Merchandising and Coordinators to ensure visual displays are executed to standards 
• Create quarterly plans to hit sales targets and labor hours targets; accurately track labor hours and expenses and report labor metrics to Vice President of Retail on a regular basis* 
• Oversee staffing and hiring plans and ensure the business is properly staffed for optimal results* 
• Work directly with Store Operations to execute marketing initiatives and events   
• Perform other duties as assigned 

*Metrics evaluated on Performance Review 

COMPETENCIES 

• Teamwork: Foster a team environment supporting diversity, equity, inclusion, and belonging. Effectively evaluate team members' strengths and ensure members are operating in their strengths. Identify, communicate to, and train employees whose performance needs to improve. 
• Critical Thinking: Evaluate and address problems quickly, efficiently, and effectively. Have an analytical and unbiased approach. Understand financial metrics, budgeting, and resource allocation to make decisions. 
• Expertise: Maintain a thorough understanding of your area and each role in it to ensure all work is completed accurately and on time. Stay current on trends and advances in your field. Foster employees' abilities to become experts by connecting them with the resources and training needed. 
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management. Establish communication channels between employees, management and guests. Utilize written and verbal communication skills to convey information effectively. 
• Guest Focus: Establish and uphold a culture of exceptional guest engagement and service, setting a standard through exemplary leadership. 
• Strategy and Goal Setting: Approach change with positivity and curiosity, leading through ambiguity. Break down team goals into daily or weekly goals, establish metrics, and communicate what actions employees must take to contribute to achieving these goals. 
• Hard skills: Proficiency in Microsoft Office Suite required. 

ELIGIBILITY QUALIFICATIONS 

• High school diploma or GED equivalent required 
• 1-3 years of management experience and/or 5+ years of related work experience or a combination preferred