IT Systems Generalist (Contract Position)

We're seeking a skilled and experienced IT Generalist to join our dynamic team. The ideal candidate will possess diverse technical skills, expertise in Cisco Meraki and Microsoft: Intune,  Azure, 365, Deployment Tool configuration, and a strong foundation in IT Systems Engineering and support. The candidate should maintain relevant industry certifications, including but not limited to an A+, Microsoft Certified Professional, and CCNA, and have at least five years of hands-on working experience.  The successful candidate will be responsible for providing comprehensive IT Engineering support, maintaining system integrity, and contributing to the overall efficiency of our IT infrastructure.
Reports To: IT ManagerTime Period: 3 months minimum with intent to renew based on performanceLocation: Lawrence, MA (Boston Area), On-Site 5-days a week.

Responsibilities & Tasks:

• New user provisioning and offboarding services
• Repair and refurbish laptops
• Setup Cisco/Meraki Firewall, switches, and wireless access points
• Automate installations and implementation for provisioning new PC or software setup in a repeatable method, preferably Microsoft MDT.
• Provide technical phone or web support to end users and clients.
• Use remote support software to control end-user computers to troubleshoot, diagnose, and resolve issues.
• Assist end-users with password changes.
• Setup email on Computers and Mobile devices
• Document Resolution steps for closed tickets and notes for escalations
• Create and maintain documentation about customer networks.
• Conduct daily, weekly, and monthly system maintenance as required.
• Monitors the ticket queue, follows up, and communicates duly with assigned tickets.
• Maintains current trends and has a high technical expertise in the field.
• Escalates more complex problems as instructed.
• Other related duties as assigned by supervisor.

Minimum Qualifications:

• Bachelor’s degree in information systems or 5+ years of hands-on experience and strong working knowledge of:
• Office 365 Cloud Service Suite of Applications: Microsoft Teams, SharePoint, OneDrive, Outlook, ETC.
• Proficient in one or more programming languages
• Best practice implementation of WAN, Disaster recovery, and multi-site UC architecture.
• Cisco Meraki
• Printer Administration
• Microsoft OS: Windows 10/11
• Apple IOS
• General knowledge of JAMF Administration
• Cisco Firewalls and Switching
• Microsoft Active Directory Domain Services
• Enterprise backup software installation & administration
• Ability to install, setup, and configure new PC.
• Ability to document system changes and installation procedures.
• Ability to diagnose hardware and/or software problems.
• Ability to follow oral and written instructions.
• Ability to communicate effectively.
• Ability to conduct training and informational sessions.
• Certifications including Azure, A+, MCSE, and CCNA are a plus.

Education (Highest Level Required/Preferred):

• A bachelor’s degree is required, and 5+ years of functional experience may be a substitute

Experience Required:

• Functional (Using Skill Set): 5+ years.

Knowledge, Skills, Abilities (Unique and Measurable):

• Cisco Firewalls & Switching
• Meraki Wireless Access Point Administration
• Extensive experience with Disaster Recovery, including developing and implementing the architecture to support.
• Experience in troubleshooting Enterprise Applications.
• Experience with architecture and implementation of enterprise storage solutions.
• Experience with architecture and implementation of enterprise backup solutions, including physical and virtual environments and client systems.
• Experience in capacity planning and management.
• Experience supporting Windows operating systems.

Little Sprouts LLC is a subsidiary of Babilou Family, a global network of 1,100 early education and child care centers. Little Sprouts LLC provides award-winning early education and child care across 39 New England schools. Through the experience and talents of nearly 900 early education professionals and in partnership with nearly 4,000 families, we are on a meaningful journey to create optimal learning spaces where children ages 0-5 can learn, grow, and thrive. Our teams, whether at our home office or inside our schools, are change makers – they inspire, create, model, and most importantly make this a great place to work. At Little Sprouts, LLC we are consistently recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the diversity within the communities in which