Staff Assistant III

Overview

The Staff Assistant III serves as a primary customer service representative for USU Parking and Transportation, providing front office support and assisting customers with parking permits, citations, and general parking-related inquiries. This position is responsible for accurately processing transactions, maintaining department records, and ensuring compliance with university parking regulations and departmental procedures. The Staff Assistant III exercises sound judgment in resolving customer concerns, utilizes multiple computer systems to manage parking information, and supports departmental operations through special projects,  and process improvements. This role plays a key part in delivering efficient, professional, and customer-focused service to the university community.

Responsibilities

• Conduct customer service and computer functions in the front office for Parking and Transportation Department.
• Completes parking permits sales, collects parking citation payments, and provides visitor information in the Parking Office.
• Negotiates with customers regarding vehicle impounds, citations and towed vehicles.
• Ensures all data is entered accurately and in a timely manner.
• Processes citations payments received through the mail and in person.
• Makes suggestions on ways to improve services, efficiency, policy and procedures.
• Maintains knowledge of all department procedures and parking regulations
• Coordinates with the Parking Operations Manager for specific supplemental projects as needed.
• Primary person in charge of linking vehicles to citations using a myriad of programs.
• Attends the new employee orientation.

Qualifications

Minimum Qualifications:

• Four years of comparable experience; or an associate degree/technical training plus two years of experience; or a bachelor’s degree.
• Must be able to work overtime from August 20 to September 15 on an annual basis.

Knowledge, Skills, and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Microsoft Office software.
• Other Skills and Abilities
  • Team-Player.
  • Ability to work independently and effectively.
  • Knowledge of USU Policy and Procedures.

Required Documents

Along with the online application, please attach:

Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 

Cover letter to be typed/pasted at the end of your application (iForm)

**Document size may not exceed 10 MB.**

Advertised Salary

Minimum $43,000, commensurate with experience

ADA

Office Work with Some Physical Requirements:

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. The employee is frequently required to reach with hands and arms and may lift and/or move up to 10 pounds.

Occasional outdoor duties helping with athletic game parking:

Outdoors, incumbents may not be protected from weather conditions and may be exposed to extreme heat and extreme cold.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

 

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

 

Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, officially joining on Jul