Personal & Professional Development Program Coordinator

Salary/Position Classification

• $50,000 - $52,000 annual, Exempt
• 40 hours per week
• Following successful completion of a six-month probationary period, this position offers a hybrid work arrangement, allowing up to two remote workdays per week.

Purpose of Position

The Personal & Professional Development (PPD) Coordinator position is responsible for managing the PPD program and UND Community Classes. The Personal & Professional Development program is a vast offering of non-credit courses including certificate courses, test-prep courses, continuing education and licensing requirement courses, career advancement courses, and personal skill enhancement courses.

This position manages all aspects of UND Community Classes, and assists the Conferences, Camps & Events Staff with the management of conferences, webinars and events for our unit and our clients. Duties include assisting with planning, development, production, marketing, delivering, administration, budgeting and evaluation of PPD Programs and UND Community Classes, and occasionally other UND events. The position works closely with the other OEL Conference Coordinators, Associate Director, and support staff within UND to facilitate all of the student, administrative, client, participant and exhibitor support services.

Duties & Responsibilities

Provide the management, coordination, delivery and follow-up for our Personal & Professional Development Programs (UND Courses and Third-Party Vendors)

• Maintain current UND Personal and Professional Development Program course offerings.
• Instructor Hiring and Course Development Work
• Work with students and act as a liaison between UND, PPD students and inside/outside vendors on course questions, delivery, and processes.
• Assist with the research and development of new courses and updating existing courses. o Recruit, contract and hire appropriate instructors for existing and new course development.
• Work with instructor and instructional designers to determine the best, most up-to-date standards for online course offerings.
• Assist course instructor in creating courses in the Blackboard learning management system.
• Complete the appropriate applications, by required due dates, for national and state approval of courses.
• Work directly with various other certification boards to determine new industry regulations or changes, and appropriate course development.
• Work to ensure accessibility standards are met, as outlined by TTaDA and best practices are followed for course design.
• Work to ensure compliance with NC-SARA guidelines for disclosures and attestation forms.
• Work with OEL Student Records, Data Manager, and Finance teams to establish the best procedures and protocol for the delivery of courses to our students.
• Work with marketing team to develop a website presence and appropriate marketing avenues.
• Work with directors and legal counsel to determine the most appropriate contract terms and conditions for instructors.

• Course Maintenance Work:

• Monitor courses for student progress, broken links and needed updates.
• Work closely with instructors to ensure they are current on grading individual student assignments.
• Provide customer service, assistance and support to students and act as a liaison between the student and the vendor/instructors.
• Monitor student evaluations to look for improvements that could be made to courses.
• Monitor pass rate trends for any national and state licensing exams.
• Look for ways to improve each course during course re-write time periods to better meet our students’ needs.
• Work with Finance and SRS team to manage all aspects of the vendor payment process.

• Vendor Relations Work:

• Work with vendors to get students enrolled in a timely manner.
• Work with vendors to resolve student grievances.
• Work with assistant registrar in getting the applicable courses uploaded into the Academic Institution Portal (portal for military members and spouses).
• Create, monitor and update voucher processes and procedures with internal support staff and vendors.
• Work with directors and legal counsel to determine the most appropriate contract terms and conditions for vendor partnerships.

Lead the coordination, delivery and follow-up of UND Community Classes. In addition, assist with conferences, camps, and events when needed.

• Plan at least one UND Community Class per month and oversee UND Community Classes for the University of North Dakota, ensuring access to a variety of learners.
• Establish and oversee the meetings and reports for UND Community Classes.
• Plan, organize a