Customer Service Administrator

PrepayPower is part of Yuno Energy alongside a suite of brands, including Yuno Energy and Kaizen Energy.

With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.

Join us and become part of a dynamic, ambitious team putting control in the hands of our customers.

About the role 

This is an exciting opportunity for a motivated, resourceful, and hands-on individual to join our team. In this role, you will support day-to-day customer service and administrative tasks as we integrate with our newly acquired partner, Kaizen Energy. You'll work closely with the billing, accounts, and operations teams to ensure smooth and efficient service for our customers. Full training and support on all systems and processes will be provided.

Your Responsibilities:

• Provide daily customer support through phone, email, and other communication channels.
• Deliver administrative support for the billing, finance, and credit control teams.
• Manage customer account settlements and new customer registrations.
• Address and resolve customer queries and issues promptly.
• Assist in improving customer service systems and processes.
• Support the mobilization of new contracts.
• Collaborate effectively within a team while also working independently when needed.

Essential Skills & Experience:

• A qualification in administration or a business-related field is advantageous.
• Proven experience in customer service (in-person, phone, and email).
• Proficiency in data entry and basic accounting or invoicing.
• Strong knowledge of MS Office, particularly Outlook and Excel.
• Experience with computer systems and/or communication platforms.
• Excellent communication skills with a calm, friendly, and professional demeanor.
• Strong organizational skills and the ability to multitask effectively.
• High attention to detail.
• Ability to generate customer communications and manage expectations.
• Ability to collect data and compile reports.

What we offer

• 30,000 OTE salary - 25,000 base salary and 5,000 target related bonus

Career Incentives & Benefits

• Competitive salary & bonus structure
• Pension Contribution Scheme
• PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
• Great career progression opportunities in a growing company with strong market growth
• Fast-paced and friendly team environment
• Continual training and development
• Annual leave, increasing with service.
• PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
• Established CSR, Wellness, and Social Committees, and great social events.
• Refer a Friend Scheme
• Tax Saver Travel Tickets & Bike to Work Scheme

PrepayPower is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.

We’re looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, and broadband by putting them in control.

Our approach is customer-driven. We provide an exceptional level of service, and this has been recognised by Trustpilot, where we are Ireland’s highest-rated energy supplier.