Front Office Assistant

Job DetailsJob Location: Ral - Raleigh, NC 27603Position Type: Full TimeEducation Level: High SchoolBilingual Front Desk /FOA

About Smile Starters
Smile Starters is a general dental practice serving children and young adults ages 1–20. We are dedicated to educating our patients on best practices for lifelong oral health. Working with the youngest members of our community allows us to achieve long-term results, which is highly rewarding for our team of Hygienists and Dentists. Many of our former patients now bring their own children to us — a testament to the care and relationships we build.

This position provides an opportunity to assist in communication with non-English speaking patients and their families while performing front desk and clerical duties in a busy, supportive office environment.




Job Duties / Responsibilities


Greet and communicate with patients and families in a friendly, professional manner
Check in patients and update necessary paperwork and electronic records
Answer incoming phone calls and respond to patient inquiries
Schedule new and follow-up patient appointments
Confirm appointments via phone, text, or email
Follow up with patients who missed appointments
Check out patients, including collecting patient portions of visits and scheduling future appointments
Reconcile procedures performed with those billed
Process insurance claims and verify eligibility
Interpret for clinical staff and patients as needed
Perform other duties as assigned to support the team





Ideal Candidate


Associate’s degree or higher
Desire and aptitude to learn and grow in a dental/medical office
Minimum of 1 year experience in a medical or dental office
Familiarity with NCTracks a plus
Strong computer skills
Friendly, professional demeanor and excellent communication skills
Bilingual in Spanish and English (required)





Requirements


“Can-do” attitude and willingness to help the team
Experience in a dental or medical office environment
Fluent in Spanish and English





Benefits


Competitive salary with performance incentives
Paid time off
Health, dental, vision insurance, short term disability, and supplemental life insurance
Company paid Basic Life Insurance and Long-Term Disability
Retirement plan options
Friendly, supportive, and collaborative team environment
Opportunity for career growth within a well-established pediatric-focused practice


 
QualificationsRequirements


“Can-do” attitude and willingness to help the team
Experience in a dental or medical office environment
Fluent in Spanish and English