Senior Software Engineer I - Technical Operations & Quality Engineering

Application Deadline: 27 March 2026

Department: Digital

Employment Type: Full Time

Location: Stephen A. Schwarzman Building

Reporting To: Samantha Andrews

Compensation: $125,000 - $130,000 / year

Description

Overview
This role is an onsite role and requires work onsite in the NYC office three days a week.
NYPL Digital’s Quality Assurance team is undergoing a transformation from traditional manual testing to a modern technical operations function that enables engineering velocity. We are seeking a Senior Software Engineer with proven expertise in infrastructure automation, monitoring systems, and cross-departmental collaboration to lead critical technical initiatives that will standardize and modernize how our engineering teams work.
This role combines hands-on technical work with strategic influence. You'll architect solutions while building bridges between Digital and DevOps teams. You'll also champion the adoption of AI-powered tools and workflows to accelerate development and testing practices. Your work will directly impact how 30+ engineers across multiple departments collaborate, deploy, and monitor production systems.
We are looking for someone we can count on to: Own:

• Infrastructure standardization initiatives across Digital and DevOps
• Monitoring and observability strategy implementation
• Technical documentation and training programs
• Cross-departmental collaboration workflows

Teach:

• Infrastructure-as-Code best practices to engineering teams
• Monitoring and observability techniques
• Automation strategies to reduce manual work
• Technical leadership through example
• AI-powered development and testing approaches

Learn:

• NYPL's unique technical landscape and organizational dynamics
• Public sector technology constraints and opportunities
• Advanced monitoring and infrastructure patterns

Improve:

• Cross-team collaboration between Digital and DevOps
• Infrastructure reliability and standardization
• Team technical capabilities through mentorship
• Operational excellence practices

Some expectations for this role are that within: 1 month, this person will:

• Understand current state of Terraform infrastructure and monitoring tools
• Build relationships with key stakeholders in Digital and DevOps
• Identify quick wins for infrastructure and deployment improvements
• Begin mentoring QA engineers on technical practices

3 months, this person will:

• Lead Terraform migration and refactoring initiative and establish new infrastructure-as-code workflows
• Begin consolidating monitoring tools
• Evaluate and pilot AI-assisted testing and development tools
• Demonstrate technical leadership to the QA team

6 months and beyond, this person will:

• Complete infrastructure standardization with full adoption
• Achieve monitoring consolidation with teams trained on new tools
• Establish themselves as the go-to expert for operational excellence
• Show measurable improvements in deployment reliability and team productivity

Responsibilities

• Partner with DevOps to migrate and refactor Terraform codebase to establish a single source of truth for infrastructure
• Lead consolidation of monitoring tools (Prometheus, Zabbix, Uptime.com, CloudWatch, NewRelic, SolarWinds) into a streamlined stack
• Implement standardized monitoring practices and define key metrics for each team
• Build and maintain internal tooling to reduce manual workflows and improve operational efficiency
• Lead evaluation and implementation of AI-assisted testing frameworks and developer tools (GitHub Copilot, etc.)
• Design AI-powered automation workflows for testing and development processes
• Create comprehensive documentation and training materials for new tools and practices
• Build strong working relationships between Digital and DevOps teams
• Drive adoption of new standards through effective change management
• Provide hands-on technical mentorship to QA engineers
• Own the reliability and accuracy of core operational processes

Required Education, Experience & Skills

Required Education and Certifications 

• Bachelor's degree in Computer Science, Software Engineering, or related field
• OR 5-7 years of