Sr. Staff Project Manager - Customer Success

About our group:

 

Seagate Customer Success (CS) group is seeking an experienced engineering qualification manager. The CS group is responsible for the best-in-class customer service, qualification of new products and quality metrics for cloud customers. We work very closely with Sales, our factories and design centers to ensure that all of our engineering requirements and quality metrics are met for every product.

About the role - you will:

 

• Proactively network with customers to grow professional relationships and best customer experience.
• Manage customer requirements and be customer advocate with Product Line Management and Core team.
• Engage with Design Center teams to timely execute product qualifications.
• Stage and manage builds to enable qualification success.
• Be responsible for Technical Issues on large CSP accounts.
• Manage joint engineering engagement projects with the customer.
• Ensure new product qualifications meet schedules and are time to market leaders.
• Work with the factories to ensure quality metrics meet the customer qualification requirements.

About you:

 

• Knowledge of product development cycle and validation processes of storage device products.
• Knowledge of storage devices for Enterprise Server, Storage and NAS applications.
• Work cross functionally to manage, influence and drive solutions both internally and externally.
• Excellent communication and presentation skills.
• Project Management experience.
• Organized, team oriented.
• Self-motivated, proactive individual with a strong willingness to learn and grow.

Your experience includes:

 

• Knowledge of HDDs and use in a CSP data center.  
• Project management / Account managment experience in a manufacturing environment. 
• Experience in creating and managing technical issue resolution.
• Lead cross functional teams in resolving engineering issues.
• Bachelor’s Degree in Engineering, Computer Science with 12 years of experience or or Master’s degree in related field with 8+ years of experience managing large customer accounts or PHD and 5+ years of experience or equivalent education and experience.

Location:

 

This position is open to remote in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NM, NY, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI, WY.

 

Our Longmont product-design campus is nestled against the foothills with exceptional views of the Rocky Mountains. Here at work, you can grab breakfast and lunch in the on-site cafeteria or get an afternoon espresso, prepared by a professional barista. Our 1,500+ employees enjoy an active on-site experience from sporting activities (get in a few laps at lunch on our 1-mile walking path around campus, play ping-pong or volleyball, or stop in our 24- hour fitness center for a group or individual workout) to community service and many employee resource groups including Pride! Women’s Leadership Network and a Young Professionals Network.

 

Our Shakopee campus is located 25 minutes southwest of Minneapolis in a setting with a rural vibe – it overlooks a horse racing track and stables, yet it has great entertainment venues close by as well. With wide-open spaces, the campus has plenty of space for running, biking, shooting some hoops or playing volleyball over lunch. If working out is your thing, the on-site fully equipped fitness center hosts wellness programs, tournaments and group workouts. Hungry? Seagate offers an on-site café with freshly sourced foods and specialty coffees, or if you prefer, drive to one of many restaurants just minutes away.

The estimated base wage range for this position is $137,363.00- $200,200.00. The individual base wage is based on work location and additional factors, including job-related skills, experience, and relevant education or training.

Seagate offers comprehensive benefits to its eligible employees, including, but not limited to medical, dental, vision, and life insurance, short- and long-term disability, eligibility to participate in discretionary bonus program, 401(k), employee stock purchase