Manager, Field Operations (CRM)

Manager, Field Operations – CRM and Field Support

This position will be responsible for managing field support initiatives including the management of the field CRM platform. As a member of the Field Operations team, this position will work closely with all Field Operation Functions (Field Measurement, Sales Administration, Incentive Compensation, and our Master Data Management team) as well as IT, Brand Teams, Commercial Services and Commercial Operations & Analytics, Finance, Human Resources, IT, and key vendors to support the commercial team.  

The ideal candidate will be a hands-on self-starter with solid organizational and analytical skills and a solid understanding of supporting field sales.  The candidate will be able to work with a diverse group of stakeholders to execute multiple projects in conjunction with normal daily activities.   The candidate will have the strong documentation skills, and ability to identify and execute continuous process improvement.  The candidate needs to possess the ability to execute details as well as the ability to summarize and communicate those details to other people. 

The position requires a highly motivated individual able to work cross-functionally.  Alkermes has recently adopted a hybrid working environment to support and meet the needs of employees and this role will operate in a flexible environment with 60% of time in the office and 40% from home.

 

Core Responsibilities:

• Continued evolution of our CRM (Veeva) tool to support a growing and more complex field organization

• Providing Veeva CRM program/release management best practices

• Promote awareness of the latest innovations Veeva is releasing

• Develop business requirements, provide input in design solutions, create process maps and project plans for system enhancements

• Aligning with key customer CRM stakeholders across Sales, IT and Business to establish a stronger CRM tool

• Work with field teams to understand and solve their customer data issues and questions

• Contribute to change management, communication, and training of key tools for Field Operations

• Support end to end project management to ensure effective execution of key strategic initiatives

• Create and maintain department work instructions

• Provide standard and ad hoc reports to Alkermes functional areas

• Participate in CRM, MDM, and Sales Reporting system enhancement meetings

• Assist with Sunshine and State compliance reporting

• Develop clear, concise and effective communications

• Perform additional tasks and projects as assigned

Basic Qualifications:

Minimum Education & Experience Requirements:

• Bachelor’s degree required

• 8+ years pharmaceutical experience, preferably in Sales/Field Operations, Sales/Sales Leadership and/or similar roles supporting sales forces

Preferred Qualifications:

• Experience with other Field Operations functions such as sales data processing, reporting, alignment management, CRM and call planning

• Strong knowledge of pharmaceutical data including an understanding of field sales roles including sales, managed markets, account-based teams, etc.

• Knowledge of pharmaceutical data sources like VEEVA/salesforce.com, MedPro, and similar systems

• Experience working with Field Sales teams promoting multiple products preferred

• Experience developing, and leading a team

• Roles requiring strong planning & strategic thinking

• Proficiency with Microsoft Office suite

Personal Attributes Needed:

• Desire to work in a fast paced environment that often requires create problem solving

• Determination to ensure deliverables meet and often exceed the needs of the field teams

• Satisfaction from successfully supporting a Field Sales Team

• Ability to meet deadlines and multi-task

• Ability to work a hybrid office schedule in our Waltham office 

 

LI-TS1

Why join Team Alkermes?

Alkermes applies its deep neuroscience